Sending and requesting locations on WhatsApp

Release date: 15 February 2024

Location templates

When using a Media or Utility type template, you can now add location as a header. To your customer, this appears as a generic map at the top of the template reflecting a static location defined by the business for a particular use case. When tapped, the customer's default map app will open and load the specified location.

Request location interactive message

Clickatell now supports interactive messages requesting customers to share a location. They contain body text and a Send location button that customers can tap. Tapping the button displays a location-sharing screen that the user can then use to share their location.

Sharing of a live location is not supported.