📄Table of Contents

Read more about new features & improvements contained in previous Clickatell Chat Commerce Platform releases.

2024

Q4

• New: Clickatell AI

• Broadcast Messenger

• Channel Updates

• Data Sharing Service

Q3

• Channel Updates

• Live Agent Chat

• Self-Service Chatbot

Q2

• Campaign Messaging

• Other Enhancements & Improvements

Q1

• Channel Updates

• Self-Service Chatbot

• Other Enhancements & Improvements

2023

Q4

• New: WhatsApp Templates 2.0
• Automated Messaging
• Payments in Messaging
• Channel Updates
• Clickatell Portal Updates
• Other Enhancements & Improvements

Q3

• New: Support for 3rd-party integrations in Chat Desk
• Automated Messaging
• Other Enhancements & Improvements

Q2

• New: In-Channel Payments & Improved Checkout Experience
• Automated Messaging
• Live Agent Messaging
• Channel Updates
• Other Enhancements & Improvements

Q1

• New: Integrations feature
• Automated Messaging
• Live Agent Messaging
• Channel Updates
• Other Enhancements & Improvements

2022

Q4

• Automated Messaging
• Live Agent Messaging
• Channel Updates
• Other Enhancements & Improvements

Q3

• New: Embedded Client Authentication
• Automated Messaging
• Live Agent Messaging
• Channel Updates
• Other Enhancements & Improvements

Q2

• Automated Messaging
• Live Agent Messaging
• Payments
• Channel Updates
• Other Enhancements & Improvements

Q1

• Automated Messaging
• Live Agent Messaging
• Channel Updates

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2021

Q4

• New: Chat Flow and Chat Desk reports
• Automated Messaging
• Channel Updates

Q3

• New: Chat 2 Pay
• New: 10 DLC SMS Regulations
• Automated Messaging

Q2

• New: Reporting & Analytics for Transact
• Automated Messaging
• Live Agent Messaging
• Other Enhancements & Improvements

Q1

• Live Agent Messaging