# Q1 2021

- [Live Agent Messaging](/release-notes/release-notes-archive/2021-release-notes/q1-2021/live-agent-messaging.md)
- [Department-specific operating hours, notes, UX enhancements](/release-notes/release-notes-archive/2021-release-notes/q1-2021/live-agent-messaging/department-specific-operating-hours-notes-ux-enhancements.md): Release date: 24 March 2021