> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/release-notes/release-notes-archive/2023-release-notes/q1-2023/new-integrations-feature.md).

# NEW: Integrations feature

Release date: 22 March 2023

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Available on [**Interact** ](https://www.clickatell.com/products/interact/)and [**Transact** ](https://www.clickatell.com/transact/)packages
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*Integrations* provides you with a self-serve, no-code way to integrate third-party applications in just a few minutes. Once the integration is [set up in the Clickatell Portal](https://clickatell.gitbook.io/integrations/getting-started/adding-a-new-integration), you can use them in your automated workflows ([Chat Flow](https://clickatell.gitbook.io/flow/integrations/integration-nodes)), creating a more robust chat journey. *Integrations* mitigates confusion, data loss, and inconsistencies across applications, resulting in more efficient customer service and happier customers.

With integrations, you can:

* Perform various frequently used operations (like creating a ticket in Zendesk or adding a Sales Lead in Salesforce) automatically via Chat Flow.
* Keep your customer data in sync across all these mentioned 3rd-party applications.
* Fetch data from other applications in your tech stack and use the data in Chat Flow.
* Push your chat support data (from Chat Flow) to other applications in your tech stack.

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For more information, view the [Integrations User Guide](https://clickatell.gitbook.io/integrations/) and [FAQs](https://www.clickatell.com/help-center/third-party-integrations/).
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<figure><img src="https://2380245535-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl8ao2e7ogQyZBti1BuxA%2Fuploads%2FMftaZglrZgIMLC4uAdyR%2Fimage.png?alt=media&amp;token=bea99290-3455-462e-9c0f-dc5416d8d34d" alt=""><figcaption></figcaption></figure>

## What 3rd-party apps can I integrate with Clickatell?  <a href="#what-is-chat-flow" id="what-is-chat-flow"></a>

Currently, we support the following 3rd-party apps:&#x20;

* Salesforce
* Shopify
* Zendesk Sell
* Zendesk Support

{% hint style="info" %}
Please refer to the relevant section of [this guide](https://clickatell.gitbook.io/integrations/) for more information and integration steps for each.&#x20;
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<figure><img src="https://2380245535-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl8ao2e7ogQyZBti1BuxA%2Fuploads%2FclcmmGj3lz88XRJaLJRD%2Fimage.png?alt=media&amp;token=5f079a44-cc8a-475b-8532-3f8b4b8a0167" alt=""><figcaption></figcaption></figure>

## How do I use Integrations?  <a href="#what-is-chat-flow" id="what-is-chat-flow"></a>

1. [Configure the integration](https://clickatell.gitbook.io/integrations/getting-started/adding-a-new-integration) in your Clickatell Portal
2. Use an [Integrations node](https://clickatell.gitbook.io/flow/integrations/integration-nodes) in your workflow in Chat Flow

## Benefits of using Chat Hub integrations <a href="#benefits-of-using-chat-hub-integrations" id="benefits-of-using-chat-hub-integrations"></a>

* **Happier and more productive customer support agents:** Customer support agents often need to open multiple browser tabs to support a single customer. Some customer information may be present in Salesforce, whereas other info is in Hubspot, or the customer tickets might be in Zendesk. With *Integrations*, all this information will be passed to Clickatell chat applications so that the chatbot or agents have easy access to more holistic customer information.&#x20;
* **Customer data stays updated:** With *Integrations*, you can keep data across your SaaS applications up to date. This makes data analysis, interpretation, and application easier and more accurate as it removes the silos between these applications.&#x20;