> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/release-notes/release-notes-archive/2023-release-notes/q1-2023/new-integrations-feature.md).
# NEW: Integrations feature
{% hint style="info" %}
Available on [**Interact** ](https://www.clickatell.com/products/interact/)and [**Transact** ](https://www.clickatell.com/transact/)packages
{% endhint %}
*Integrations* provides you with a self-serve, no-code way to integrate third-party applications in just a few minutes. Once the integration is [set up in the Clickatell Portal](https://clickatell.gitbook.io/integrations/getting-started/adding-a-new-integration), you can use them in your automated workflows ([Chat Flow](https://clickatell.gitbook.io/flow/integrations/integration-nodes)), creating a more robust chat journey. *Integrations* mitigates confusion, data loss, and inconsistencies across applications, resulting in more efficient customer service and happier customers.
With integrations, you can:
* Perform various frequently used operations (like creating a ticket in Zendesk or adding a Sales Lead in Salesforce) automatically via Chat Flow.
* Keep your customer data in sync across all these mentioned 3rd-party applications.
* Fetch data from other applications in your tech stack and use the data in Chat Flow.
* Push your chat support data (from Chat Flow) to other applications in your tech stack.
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For more information, view the [Integrations User Guide](https://clickatell.gitbook.io/integrations/) and [FAQs](https://www.clickatell.com/help-center/third-party-integrations/).
{% endhint %}
## What 3rd-party apps can I integrate with Clickatell?
Currently, we support the following 3rd-party apps:
* Salesforce
* Shopify
* Zendesk Sell
* Zendesk Support
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Please refer to the relevant section of [this guide](https://clickatell.gitbook.io/integrations/) for more information and integration steps for each.
{% endhint %}
## How do I use Integrations?
1. [Configure the integration](https://clickatell.gitbook.io/integrations/getting-started/adding-a-new-integration) in your Clickatell Portal
2. Use an [Integrations node](https://clickatell.gitbook.io/flow/integrations/integration-nodes) in your workflow in Chat Flow
## Benefits of using Chat Hub integrations
* **Happier and more productive customer support agents:** Customer support agents often need to open multiple browser tabs to support a single customer. Some customer information may be present in Salesforce, whereas other info is in Hubspot, or the customer tickets might be in Zendesk. With *Integrations*, all this information will be passed to Clickatell chat applications so that the chatbot or agents have easy access to more holistic customer information.
* **Customer data stays updated:** With *Integrations*, you can keep data across your SaaS applications up to date. This makes data analysis, interpretation, and application easier and more accurate as it removes the silos between these applications.
---
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