New: Support for 3rd-party integrations in Chat Desk
Chat Desk agents and supervisors can now view customer information from 3rd party applications while engaging with customers in Chat Desk, removing the need to switch between applications and managing multiple browser tabs.
Available for integrations with Salesforce, Zendesk Sell, Zendesk Support, and Shopify.
Learn more about viewing customer information from 3rd party applications in the Agent Desk.
From the Chat Desk settings page, admin users can select the specific fields that should be visible to agents and Supervisors in Chat Desk for each of the 3rd party applications.
Learn more about selecting which fields should be visible in Chat Desk.
You can view our Chat Desk User Guide for further details on using this feature.
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