> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/release-notes/release-notes-archive/2023-release-notes/q1-2023/live-agent-messaging.md).

# Live Agent Messaging

{% hint style="info" %}
Available on [**Interact** ](https://www.clickatell.com/products/interact/)and [**Transact** ](https://www.clickatell.com/transact/)packages.
{% endhint %}

* [Canned Replies](/release-notes/release-notes-archive/2023-release-notes/q1-2023/live-agent-messaging/canned-replies.md)
* [New Chat Desk Reports in Clickatell Portal](/release-notes/release-notes-archive/2023-release-notes/q1-2023/live-agent-messaging/new-chat-desk-reports-in-clickatell-portal.md)