# Live Agent Messaging

{% hint style="info" %}
Available on [**Interact** ](https://www.clickatell.com/products/interact/)and [**Transact** ](https://www.clickatell.com/transact/)packages.
{% endhint %}

* [Canned Replies](https://guides.clickatell.com/release-notes/release-notes-archive/2023-release-notes/q1-2023/live-agent-messaging/canned-replies)
* [New Chat Desk Reports in Clickatell Portal](https://guides.clickatell.com/release-notes/release-notes-archive/2023-release-notes/q1-2023/live-agent-messaging/new-chat-desk-reports-in-clickatell-portal)