> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q1-2021/live-agent-messaging.md).

# Live Agent Messaging

* [Department-specific operating hours, notes, UX enhancements](/release-notes/release-notes-archive/2021-release-notes/q1-2021/live-agent-messaging/department-specific-operating-hours-notes-ux-enhancements.md)