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  • 📄Table of Contents
  • 2024 Release Notes
    • Q4 2024
      • New: Clickatell AI
      • Channel Updates
        • WhatsApp: Free service conversations
        • WhatsApp: No support for HSM template format
        • SMS: Changes in test message sending
      • Broadcast Messenger
        • Onboarding for prepaid SMS clients & name change
      • Data Sharing Service
        • Enhanced templates & increased frequency
    • Q3 2024
      • Channel Updates
        • WhatsApp: Data Localization
        • WhatsApp: Cloud vs On-Prem Parity
      • Live Agent Chat
        • Department filtering for Tickets
        • Auto-responder updates
        • Ticket creation user journey outside of support hours
      • Self-Service Chatbot
        • Session timeout event (Phase 2)
        • Split syntax
        • Node Search Enhancement (Find & Replace)
    • Q2 2024
      • Campaign Messaging
        • NEW: WhatsApp Campaign Manager
        • Support for dynamic URLs in WhatsApp
      • Other Enhancements & Improvements
    • Q1 2024
      • Channel Updates
        • WhatsApp buttons & template enhancements
        • Sending and requesting locations on WhatsApp
        • WhatsApp text formatting
        • WhatsApp conversational components: Icebreakers and Commands
      • Self-Service Chatbot
        • Support for location templates and location request messages
        • Support for WhatsApp buttons & template enhancements
        • Session timeout event (Phase 1)
      • Other Enhancements & Improvements
  • 2023 Release Notes
    • Q4 2023
      • New: WhatsApp Templates 2.0
      • Automated Messaging
        • Business-Triggered Messages
        • New Send Template Node
      • Payments in Messaging
        • Chat 2 Pay 3.2.0
      • Channel Updates
        • Channels Report Update
        • WhatsApp Quality Rating & Messaging Limits
      • Clickatell Portal Updates
      • Other Enhancements & Improvements
    • Q3 2023
      • New: Support for 3rd-party integrations in Chat Desk
      • Automated Messaging
        • Default flow for invalid input
        • Dynamic List node enhancements
        • New & enhanced nodes
      • Other Enhancements & Improvements
        • 13 September 2023
        • 27 July 2023
    • Q2 2023
      • New: In-Channel Payments & Improved Checkout Experience
      • Automated Messaging
        • New Analytics Settings
        • WhatsApp Supported Features
      • Live Agent Messaging
        • Support for Media Templates
      • Channel Updates
        • Updated WhatsApp Message Template Categories & Pricing
        • New Marketing Opt-Out Button
      • Other Enhancements & Improvements
        • SAML & Social Login
        • Authentication Portal Enhancements
        • Enhancements & Bugs
    • Q1 2023
      • NEW: Integrations feature
      • Automated Messaging
        • New workflow nodes
        • Custom Button Text (WhatsApp)
      • Live Agent Messaging
        • Canned Replies
        • New Chat Desk Reports in Clickatell Portal
      • Channel Updates
        • WhatsApp Cloud-Hosted API
        • WhatsApp Commerce Feature
      • Other Enhancements & Improvements
  • 2022 Release Notes
    • Q4 2022
      • Automated Messaging
        • Previewer enhancements & HTTP Call node name change
        • Chat Desk node & Routing screen enhancements
      • Live Agent Messaging
        • Authentication Extension in Chat Desk
        • Ticketing Enhancements
      • Channel Updates
        • SMS Long Number Management & WhatsApp pre-approved templates
      • Other Enhancements & Improvements
        • Onboarding & subscription renewal enhancements
    • Q3 2022
      • New: Embedded Client Authentication
      • Automated Messaging
        • Channel display types & Chat 2 Pay node enhancement
      • Live Agent Messaging
        • Standardize CSAT ratings & WhatsApp Read Receipts
        • Extensions Redesign
      • Channel Updates
        • WhatsApp subscription bundle usage indicator
      • Other Enhancements & Improvements
        • Communication preferences & notification banners
    • Q2 2022
      • Automated Messaging
        • OAuth node & Previewer enhancements
        • 1-Click Deploy Process (Phase 1)
        • Assets Library
        • API Integration screen enhancement
      • Live Agent Messaging
        • SMS support on Chat Desk
      • Payments
        • Chat 2 Pay enhancements
      • Channel Updates
        • New WhatsApp sign-up process
      • Other Enhancements & Improvements
        • Billing information & closing accounts
    • Q1 2022
      • Automated Messaging
        • WhatsApp Interactive Messages
        • User Experience Enhancements
      • Live Agent Messaging
        • Performance improvements
      • Channel Updates
        • SMS Stop List Report
        • WhatsApp conversation-based pricing and reporting updates
  • 2021 Release Notes
    • Q4 2021
      • New: Chat Flow and Chat Desk reports
      • Automated Messaging
        • Emulator (Previewer) enhancements
      • Channel Updates
        • Channels report update
        • SMS
          • 10 DLC Brand Resubmission
          • 10 DLC registration process updates
        • WhatsApp
          • WhatsApp template sample messages
          • WhatsApp application form & notifications enhancements
          • WhatsApp Message Templates for Chat 2 Pay Extension
    • Q3 2021
      • New: Chat 2 Pay
      • New: 10DLC SMS Regulations
      • Automated Messaging
        • Recycle bin redesign, Media and Text Display node enhancements
        • Location Sharing node & Media node enhancements
        • Deleting flows & reordering options
    • Q2 2021
      • New: Reporting & Analytics for Transact
      • Live Agent Messaging
        • Pending Chats Feature
        • Department filtering, chat sorting, and CSAT support for WhatsApp
      • Automated Messaging
        • User Interface Redesign
        • Support of bi-directional location sharing
      • Other Enhancements & Improvements
        • New sign-up and discount vouchers
        • UX improvements & subscription packages
    • Q1 2021
      • Live Agent Messaging
        • Department-specific operating hours, notes, UX enhancements
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On this page
  • New Authentication Portal
  • Enhancements 🚀
  • Bugs 🐞
  1. 2023 Release Notes
  2. Q1 2023

Other Enhancements & Improvements

Release date: 23 January 2023 & 16 February 2023

Last updated 1 year ago

New Authentication Portal

We've released a new and much faster customer sign-in and authentication page for the Clickatell Portal. This is a huge win, not only for a frictionless user journey but also from a security perspective.

Enhancements 🚀

The following enhancements were made on the Clickatell Portal:

  • Chat Desk: Address 1 Free seat confusion

  • Chat Flow & Chat Desk: Purchase/upgrade subscription package improvements

  • Explore Page: WA and SMS buttons are not intuitive

  • SMS: Update text for the Long Number box; Update query to retrieve TFNs and Long Number

  • SMS: Provide the user with more info about Short Code and Long Number

  • SMS: State Long Number/Short Code country limitation

  • SMS: Remove countries and add supporting text to Long Number Request forms

  • SMS: Short Code - Provide more assistance for the various contact screens

  • SMS Short Code: Update Short Code confirmation page with dynamic durations based on country

  • SMS: Get Short Code - add tooltip

  • SMS 10DLC: Change the campaign status from 'Approved' to 'Registered'

  • SMS 10DLC: Update 10DLC campaign pricing

  • SMS HTTP API: Provide a better description for the 'Protect my account from fraud' feature (whitelisting IP addresses)

  • WhatsApp Templates: Show loader when loading templates

  • WhatsApp Template: Add a cancel button to the "Create new template" feature

  • WhatsApp OBO: Align with WAES clients - Manage API screen

  • WhatsApp: Add two new message types to the reports dropdown

  • Clickatell Portal: Fix duplicate creators

  • Active channels should link to the Channel page in My Workspace

  • Implement standard email validation across all email fields

  • Implement the Cache Service Worker Code into Unity

  • Billing Info: Mark the required fields clearly

Bugs 🐞

The following bugs were addressed on the Clickatell Portal:

  • My Workspace: Click to Chat button in the banner does not work

  • My Workspace: SMS card not displaying the correct number of API setups

  • My Workspace: Incorrect popup displayed when user activates the Product/Channel

  • SMS: Redirecting to "My Workspace" instead of Step 4: API Details & Testing (Optional)

  • SMS: Button 'Update Changes' disabled on changing HTTP Setup from Production to Sandbox

  • SMS: Button 'Update Changes' disabled on changing reply callback and two-way settings

  • SMS TFN: Under subscription details, the payment plan is redundant

  • SMS: Setup details going past header

  • SMS, WhatsApp - On clicking the button 'Manage in My Workspace' should navigate to the My Workspace page

  • WhatsApp Embedded Signup: Requesting a subscription fee when a client has a license.

  • WhatsApp Subscription: Incorrect message after license renewal

  • WhatsApp Embedded Signup: Waiting screen to verify the number does not appear

  • One API: Send WhatsApp Message: Analytics Report - Data is not received after generating the report

  • One API: No success banner when copying API key to clipboard

  • One API: Unable to send a WhatsApp with WAES API

  • One API: After changing the setup type from Sandbox to Production and saving, the "Update changes" button should be disabled

  • Transaction Lookup Tool: Search by field behavior error

  • Transaction Lookup Tool: Search timeframe - no 'Yesterday' option

  • Test Phones: Menu not working in Portal

  • Test Phones: Add button not disabled after being canceled

  • User Management: Save button becomes disabled on role click

  • User Management: Address confusing '+Add Role' button

  • Account Details: Account Name field value should populate by default

  • Account details: Pop-up bug

  • Account details: Contact Number Form validation fails before the user starts interacting

  • Account details: Title hides under inputs during page scrolling

  • Billing & Profile: Change Email Address - "Success Email for address confirmation" message not displayed and the user is redirected to the signup page.

  • Billing Details: By default, an error message is displayed in the Contact Number field

  • Profile & Billing: After changing the password, not getting a success message "Your password was changed successfully"

  • Analytics & Reports: Update menu name from 'Chat2Pay' to 'Chat 2 Pay'

  • Analytics & Reports: Sent message time returns incorrect date format

  • Reporting: Received details report - Replied to message ID data is not returned in response

  • Reporting: Chat 2 Pay report loads for too long before rendering

  • Registration: Validation error message not displayed on entering special characters in the First Name and Last Name fields

  • Registration: Getting 401 Error Status - Not Authorized

  • UI Improvements (loaders)