> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/release-notes/release-notes-archive/2022-release-notes/q3-2022/live-agent-messaging/standardize-csat-ratings-and-whatsapp-read-receipts.md).

# Standardize CSAT ratings & WhatsApp Read Receipts

Release date: 8 September 2022

## Standardize CSAT ratings

Before, Chat Desk had different rating scales for [CSAT surveys](https://clickatell.gitbook.io/chat-desk/chat-desk-dashboard/settings/survey-management) that our clients could select from. However, for simplicity and consistency of rating across our channels, Chat Desk now supports only one rating scale (1-5).

<figure><img src="https://2380245535-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl8ao2e7ogQyZBti1BuxA%2Fuploads%2FrhARN3mg6Z0uNgoCqCHo%2Fimage.png?alt=media&amp;token=7954e3e1-25d0-4ba6-b6e2-d60f1bf5de49" alt=""><figcaption></figcaption></figure>

## WhatsApp Read Receipts

Chat Desk now supports read receipts for WhatsApp chats between agents and end-users, as long as the read receipts feature is enabled on the end-user's side. Agents and end-users can see whether their message has been delivered to (two grey ticks) or read by (two green ticks) the other party as shown below.

<figure><img src="https://2380245535-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl8ao2e7ogQyZBti1BuxA%2Fuploads%2FLHhuFUa3mGpG3yJ5RQSh%2Fimage.png?alt=media&amp;token=82cee56f-bd20-4253-baf3-273df420c342" alt=""><figcaption><p>Two grey ticks signify that a message has been delivered.</p></figcaption></figure>

<figure><img src="https://2380245535-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl8ao2e7ogQyZBti1BuxA%2Fuploads%2FGuOtn1BtdQbkmQ906PrK%2Fimage.png?alt=media&amp;token=ee15a10e-8d85-4e6f-a48d-613920668946" alt=""><figcaption><p>Two green ticks signify that a messages has been read.</p></figcaption></figure>