> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/release-notes/release-notes-archive/2022-release-notes/q3-2022/live-agent-messaging/standardize-csat-ratings-and-whatsapp-read-receipts.md).

# Standardize CSAT ratings & WhatsApp Read Receipts

## Standardize CSAT ratings

Before, Chat Desk had different rating scales for [CSAT surveys](https://clickatell.gitbook.io/chat-desk/chat-desk-dashboard/settings/survey-management) that our clients could select from. However, for simplicity and consistency of rating across our channels, Chat Desk now supports only one rating scale (1-5).

<figure><img src="/files/2BMIvVg8XyvEVN4xpIxf" alt=""><figcaption></figcaption></figure>

## WhatsApp Read Receipts

Chat Desk now supports read receipts for WhatsApp chats between agents and end-users, as long as the read receipts feature is enabled on the end-user's side. Agents and end-users can see whether their message has been delivered to (two grey ticks) or read by (two green ticks) the other party as shown below.

<figure><img src="/files/wbh76sr7ZRDK7p9Y4Xkl" alt=""><figcaption><p>Two grey ticks signify that a message has been delivered.</p></figcaption></figure>

<figure><img src="/files/iQxg22BI6Z4q1jIj12I9" alt=""><figcaption><p>Two green ticks signify that a messages has been read.</p></figcaption></figure>


---

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