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  • 📄Table of Contents
  • 2024 Release Notes
    • Q4 2024
      • New: Clickatell AI
      • Channel Updates
        • WhatsApp: Free service conversations
        • WhatsApp: No support for HSM template format
        • SMS: Changes in test message sending
      • Broadcast Messenger
        • Onboarding for prepaid SMS clients & name change
      • Data Sharing Service
        • Enhanced templates & increased frequency
    • Q3 2024
      • Channel Updates
        • WhatsApp: Data Localization
        • WhatsApp: Cloud vs On-Prem Parity
      • Live Agent Chat
        • Department filtering for Tickets
        • Auto-responder updates
        • Ticket creation user journey outside of support hours
      • Self-Service Chatbot
        • Session timeout event (Phase 2)
        • Split syntax
        • Node Search Enhancement (Find & Replace)
    • Q2 2024
      • Campaign Messaging
        • NEW: WhatsApp Campaign Manager
        • Support for dynamic URLs in WhatsApp
      • Other Enhancements & Improvements
    • Q1 2024
      • Channel Updates
        • WhatsApp buttons & template enhancements
        • Sending and requesting locations on WhatsApp
        • WhatsApp text formatting
        • WhatsApp conversational components: Icebreakers and Commands
      • Self-Service Chatbot
        • Support for location templates and location request messages
        • Support for WhatsApp buttons & template enhancements
        • Session timeout event (Phase 1)
      • Other Enhancements & Improvements
  • 2023 Release Notes
    • Q4 2023
      • New: WhatsApp Templates 2.0
      • Automated Messaging
        • Business-Triggered Messages
        • New Send Template Node
      • Payments in Messaging
        • Chat 2 Pay 3.2.0
      • Channel Updates
        • Channels Report Update
        • WhatsApp Quality Rating & Messaging Limits
      • Clickatell Portal Updates
      • Other Enhancements & Improvements
    • Q3 2023
      • New: Support for 3rd-party integrations in Chat Desk
      • Automated Messaging
        • Default flow for invalid input
        • Dynamic List node enhancements
        • New & enhanced nodes
      • Other Enhancements & Improvements
        • 13 September 2023
        • 27 July 2023
    • Q2 2023
      • New: In-Channel Payments & Improved Checkout Experience
      • Automated Messaging
        • New Analytics Settings
        • WhatsApp Supported Features
      • Live Agent Messaging
        • Support for Media Templates
      • Channel Updates
        • Updated WhatsApp Message Template Categories & Pricing
        • New Marketing Opt-Out Button
      • Other Enhancements & Improvements
        • SAML & Social Login
        • Authentication Portal Enhancements
        • Enhancements & Bugs
    • Q1 2023
      • NEW: Integrations feature
      • Automated Messaging
        • New workflow nodes
        • Custom Button Text (WhatsApp)
      • Live Agent Messaging
        • Canned Replies
        • New Chat Desk Reports in Clickatell Portal
      • Channel Updates
        • WhatsApp Cloud-Hosted API
        • WhatsApp Commerce Feature
      • Other Enhancements & Improvements
  • 2022 Release Notes
    • Q4 2022
      • Automated Messaging
        • Previewer enhancements & HTTP Call node name change
        • Chat Desk node & Routing screen enhancements
      • Live Agent Messaging
        • Authentication Extension in Chat Desk
        • Ticketing Enhancements
      • Channel Updates
        • SMS Long Number Management & WhatsApp pre-approved templates
      • Other Enhancements & Improvements
        • Onboarding & subscription renewal enhancements
    • Q3 2022
      • New: Embedded Client Authentication
      • Automated Messaging
        • Channel display types & Chat 2 Pay node enhancement
      • Live Agent Messaging
        • Standardize CSAT ratings & WhatsApp Read Receipts
        • Extensions Redesign
      • Channel Updates
        • WhatsApp subscription bundle usage indicator
      • Other Enhancements & Improvements
        • Communication preferences & notification banners
    • Q2 2022
      • Automated Messaging
        • OAuth node & Previewer enhancements
        • 1-Click Deploy Process (Phase 1)
        • Assets Library
        • API Integration screen enhancement
      • Live Agent Messaging
        • SMS support on Chat Desk
      • Payments
        • Chat 2 Pay enhancements
      • Channel Updates
        • New WhatsApp sign-up process
      • Other Enhancements & Improvements
        • Billing information & closing accounts
    • Q1 2022
      • Automated Messaging
        • WhatsApp Interactive Messages
        • User Experience Enhancements
      • Live Agent Messaging
        • Performance improvements
      • Channel Updates
        • SMS Stop List Report
        • WhatsApp conversation-based pricing and reporting updates
  • 2021 Release Notes
    • Q4 2021
      • New: Chat Flow and Chat Desk reports
      • Automated Messaging
        • Emulator (Previewer) enhancements
      • Channel Updates
        • Channels report update
        • SMS
          • 10 DLC Brand Resubmission
          • 10 DLC registration process updates
        • WhatsApp
          • WhatsApp template sample messages
          • WhatsApp application form & notifications enhancements
          • WhatsApp Message Templates for Chat 2 Pay Extension
    • Q3 2021
      • New: Chat 2 Pay
      • New: 10DLC SMS Regulations
      • Automated Messaging
        • Recycle bin redesign, Media and Text Display node enhancements
        • Location Sharing node & Media node enhancements
        • Deleting flows & reordering options
    • Q2 2021
      • New: Reporting & Analytics for Transact
      • Live Agent Messaging
        • Pending Chats Feature
        • Department filtering, chat sorting, and CSAT support for WhatsApp
      • Automated Messaging
        • User Interface Redesign
        • Support of bi-directional location sharing
      • Other Enhancements & Improvements
        • New sign-up and discount vouchers
        • UX improvements & subscription packages
    • Q1 2021
      • Live Agent Messaging
        • Department-specific operating hours, notes, UX enhancements
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On this page
  • Enhancements 🚀
  • Bugs 🐞
  1. 2023 Release Notes
  2. Q2 2023
  3. Other Enhancements & Improvements

Enhancements & Bugs

Last updated 1 year ago

Enhancements 🚀

The following enhancements were made:

  • WhatsApp Display Name Rejection. When a client goes to WhatsApp Manager, they should be able to change the WhatsApp display name from there and they will be notified via the notifications tab if their display name change request has been approved or rejected.

  • Display the WhatsApp subscription number in My Purchases -> Subscriptions. As a Clickatell client with more than one active WhatsApp profile number, the client must clearly indicate the subscriptions applied/linked to each WhatsApp Profile Number and the ability to manage them independently.

  • Long Number: Hide Additional Country Requests. Clients can no longer request long numbers if no numbers are available for certain countries. The call to action as shown below has been hidden.

  • The following Toll-Free Number status values have been added to the mapper: APPLICATION_RECEIVED, APPLICATION_DOWNLOADED, and CANCELLED.

  • Clickatell Portal: SMS Report - Added the ability to select the number of items to display on the page.

  • SMS: 10DLC - Implemented Campaign Vetting processing changes from Bandwidth.

Bugs 🐞

The following bugs were addressed:

SMS

  • 10DLC Unverified Brand: The "Register a Campaign" button should be hidden.

  • API: When Editing a One-Way and Two-Way HTTP API Integration, the "Description" field was missing on the Clickatell Portal.

  • SMS setup: "Next" button was incorrectly disabled.

  • Portal: A Clickatell user must be able to edit the Reply Callbacks target address.

WhatsApp

  • Clickatell Portal: WhatsApp customer was unable to upgrade via the portal.

  • Templates: New templates in approved status were showing differently on the Clickatell Portal.

  • Templates: Business Name was not populated.

  • Verification error received but the number still appears.

Chat Desk & Chat Flow

  • For Chat Desk, the “Reply Callbacks” and “Enable Delivery Notification" sections on the API details page should not be editable by users.

  • For Chat Flow, the “Reply Callbacks” and “Enable Delivery Notification" sections on the API details page should be auto-populated with the correct URLs, and should not be editable by users.

Billing and Payments

  • Billing and Payments: Incorrect Voucher Display. If a discount was applied, it should be shown as a percentage and not as a rand value.

  • Chat 2 Pay Default Billing Details:

    • Added asterisks to all required fields.

    • Payment Settings: The user should be unable to save the configuration if Default Billing Details is selected and no details are entered.

    • Added the email field to the "Edit Default Billing Details" box for Clickatell Hosted Checkout. The merchant should be able to update the email address.

General

  • Portal: Some notifications were not displayed.

  • Portal: Billing and Payments - Add asterisks on the Billing Information page and popup modal to indicate required fields.

  • Portal: Change subscription options to Cloud-Hosted Subscription options.

  • Portal: Date Range fields allowed unacceptable values.

  • Portal: Breadcrumbs - When a user refreshed their browser, the breadcrumb path was no longer visible.

  • Portal WhatsApp redirection issue: An issue was fixed where a client received a console error and failed to be redirected when trying to navigate to WhatsApp from My Workspace.

  • WACH incorrect tooltip: The incorrect tooltip and help information was displayed in the Portal when purchasing a subscription for WhatsApp Cloud-Hosted.

  • WACH Profile status and caution banner: When purchasing a WhatsApp subscription, a user can send a query to our Support Team if they are unsure which subscription to choose. After submitting this request, they will now be redirected to the correct screen and see the correct status and caution banner.