# New: Chat 2 Pay

### What is Chat 2 Pay**?**

The Chat 2 Pay feature allows a merchant to embed a Clickatell "extension" into their CRM/OMS (Customer Relationship Management/Order Management System) which allows a call-center agent to trigger a payment request to their customers (i.e., the end-user). This payment request will be received by the customer via an SMS or WhatsApp message. The URL embedded in the message allows the customer to open a secure payment page where they can enter a new credit/debit card or utilize a saved credit/debit card that will be used by the merchant to process payments via the merchant's payment processor/gateway. This feature allows merchants to accept orders from customers via their call-center without requiring customers to expose their personal payment information to the call-center agent. 

Chat 2 Pay currently supports the following CRM / OMS system and payment processors/gateways:

1. CRM/OMS: Salesforce
2.  Payment Processor/Gateway: [CyberSource](https://www.cybersource.com)

### Configuring the Chat 2 Pay service

​​​​​​​ To start using this service, you must follow these four steps:

1. Configure your payment processor/gateway
2. [Set up the Chat 2 Pay extension in the Clickatell Portal](https://clickatell.gitbook.io/chat-2-pay-user-guide/cybersource-and-salesforce/clickatell-portal-extension-setup)
3. Install the Salesforce cartridge
4. Utilize the functionality as a customer service agent in Salesforce

{% hint style="info" %}

### For more information:

* See the [Chat 2 Pay user guide. ](https://clickatell.gitbook.io/chat-2-pay-user-guide/master)
* [Chat 2 Pay FAQs](https://www.clickatell.com/help-center/chat-2-pay).
  {% endhint %}


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