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  • 2024 Release Notes
    • Q4 2024
      • New: Clickatell AI
      • Channel Updates
        • WhatsApp: Free service conversations
        • WhatsApp: No support for HSM template format
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      • Broadcast Messenger
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    • Q1 2024
      • Channel Updates
        • WhatsApp buttons & template enhancements
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        • Session timeout event (Phase 1)
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  • 2023 Release Notes
    • Q4 2023
      • New: WhatsApp Templates 2.0
      • Automated Messaging
        • Business-Triggered Messages
        • New Send Template Node
      • Payments in Messaging
        • Chat 2 Pay 3.2.0
      • Channel Updates
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        • WhatsApp Quality Rating & Messaging Limits
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    • Q3 2023
      • New: Support for 3rd-party integrations in Chat Desk
      • Automated Messaging
        • Default flow for invalid input
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        • 13 September 2023
        • 27 July 2023
    • Q2 2023
      • New: In-Channel Payments & Improved Checkout Experience
      • Automated Messaging
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        • WhatsApp Supported Features
      • Live Agent Messaging
        • Support for Media Templates
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        • New Marketing Opt-Out Button
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    • Q1 2023
      • NEW: Integrations feature
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        • New Chat Desk Reports in Clickatell Portal
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        • WhatsApp Cloud-Hosted API
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  • 2022 Release Notes
    • Q4 2022
      • Automated Messaging
        • Previewer enhancements & HTTP Call node name change
        • Chat Desk node & Routing screen enhancements
      • Live Agent Messaging
        • Authentication Extension in Chat Desk
        • Ticketing Enhancements
      • Channel Updates
        • SMS Long Number Management & WhatsApp pre-approved templates
      • Other Enhancements & Improvements
        • Onboarding & subscription renewal enhancements
    • Q3 2022
      • New: Embedded Client Authentication
      • Automated Messaging
        • Channel display types & Chat 2 Pay node enhancement
      • Live Agent Messaging
        • Standardize CSAT ratings & WhatsApp Read Receipts
        • Extensions Redesign
      • Channel Updates
        • WhatsApp subscription bundle usage indicator
      • Other Enhancements & Improvements
        • Communication preferences & notification banners
    • Q2 2022
      • Automated Messaging
        • OAuth node & Previewer enhancements
        • 1-Click Deploy Process (Phase 1)
        • Assets Library
        • API Integration screen enhancement
      • Live Agent Messaging
        • SMS support on Chat Desk
      • Payments
        • Chat 2 Pay enhancements
      • Channel Updates
        • New WhatsApp sign-up process
      • Other Enhancements & Improvements
        • Billing information & closing accounts
    • Q1 2022
      • Automated Messaging
        • WhatsApp Interactive Messages
        • User Experience Enhancements
      • Live Agent Messaging
        • Performance improvements
      • Channel Updates
        • SMS Stop List Report
        • WhatsApp conversation-based pricing and reporting updates
  • 2021 Release Notes
    • Q4 2021
      • New: Chat Flow and Chat Desk reports
      • Automated Messaging
        • Emulator (Previewer) enhancements
      • Channel Updates
        • Channels report update
        • SMS
          • 10 DLC Brand Resubmission
          • 10 DLC registration process updates
        • WhatsApp
          • WhatsApp template sample messages
          • WhatsApp application form & notifications enhancements
          • WhatsApp Message Templates for Chat 2 Pay Extension
    • Q3 2021
      • New: Chat 2 Pay
      • New: 10DLC SMS Regulations
      • Automated Messaging
        • Recycle bin redesign, Media and Text Display node enhancements
        • Location Sharing node & Media node enhancements
        • Deleting flows & reordering options
    • Q2 2021
      • New: Reporting & Analytics for Transact
      • Live Agent Messaging
        • Pending Chats Feature
        • Department filtering, chat sorting, and CSAT support for WhatsApp
      • Automated Messaging
        • User Interface Redesign
        • Support of bi-directional location sharing
      • Other Enhancements & Improvements
        • New sign-up and discount vouchers
        • UX improvements & subscription packages
    • Q1 2021
      • Live Agent Messaging
        • Department-specific operating hours, notes, UX enhancements
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On this page
  • Release Summary
  • Supporting Multiple Display Types for Different Channels
  • Chat 2 Pay Node
  1. 2022 Release Notes
  2. Q3 2022
  3. Automated Messaging

Channel display types & Chat 2 Pay node enhancement

Release date: 26 August 2022

Last updated 1 year ago

Release Summary

This release focused on further UX enhancements to simplify and support multiple channel display types, variable support for the Chat 2 Pay node, and addressing some bugs.

Supporting Multiple Display Types for Different Channels

Each rich/interactive channel has different rules and options when displaying messages to the end-user. For example, in WhatsApp's Interactive Messages, you can only configure 1 - 3 options for Reply Buttons, while the equivalent on another future channel may only allow you to configure 2 - 5 options.

Therefore, we had to find a way to support all these options (while still supporting the text-only messaging channels like USSD and SMS) and present them to the flow-builder in a simple way, and also in this way future-proof our product for channels further down on the roadmap.

On the Menu and Multiple Choice Nodes, we have introduced a "Configure Display Type" modal that enables the flow-builder to configure the way that the options should display to end-users on each of the applicable channels they are going to use.

The modal only displays the channel/s that are activated on your account. For the selected channel, e.g. WhatsApp, the flow-builder can select from different display types. Clicking on "More info" provides a description of the selected display type, including an example of how the display type will be presented to the end-user.

Chat 2 Pay Node

A small but significant improvement - the now supports variables on all (applicable) fields. This means that the flow-builder can use session variables within the Chat 2 Pay node and provide the end-user with a richer, more personalized experience while also reducing development time for the flow-builder.

Chat 2 Pay node
Configure display type on Menu and Multiple Choice nodes.
Select the display type for your WhatsApp channel
Click "More info" to preview a static example of how it will display to the end-user on the WhatsApp channel