# 2024 Release Notes - [Q4 2024](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q4-2024.md) - [New: Clickatell AI](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q4-2024/new-clickatell-ai.md): Release date: 2024 - [Channel Updates](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q4-2024/channel-updates.md) - [WhatsApp: Free service conversations](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q4-2024/channel-updates/whatsapp-free-service-conversations.md): Release date: 1 November 2024 - [WhatsApp: No support for HSM template format](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q4-2024/channel-updates/whatsapp-no-support-for-hsm-template-format.md): Release date: 17 October 2024 - [SMS: Changes in test message sending](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q4-2024/channel-updates/sms-changes-in-test-message-sending.md): Release date: 17 October 2024 - [Broadcast Messenger](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q4-2024/broadcast-messenger.md) - [Onboarding for prepaid SMS clients & name change](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q4-2024/broadcast-messenger/onboarding-for-prepaid-sms-clients-and-name-change.md): Release date: 17 October 2024 - [Data Sharing Service](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q4-2024/data-sharing-service.md) - [Enhanced templates & increased frequency](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q4-2024/data-sharing-service/enhanced-templates-and-increased-frequency.md): Release date: 4 November 2024 - [Q3 2024](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024.md) - [Channel Updates](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024/channel-updates.md) - [WhatsApp: Data Localization](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024/channel-updates/whatsapp-data-localization.md): Date released: 29 August 2024 - [WhatsApp: Cloud vs On-Prem Parity](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024/channel-updates/whatsapp-cloud-vs-on-prem-parity.md): Release date: 29 August 2024 - [Live Agent Chat](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024/live-agent-chat.md) - [Department filtering for Tickets](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024/live-agent-chat/department-filtering-for-tickets.md): Release date: 30 July 2024 - [Auto-responder updates](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024/live-agent-chat/auto-responder-updates.md): Release date: 30 July 2024 - [Ticket creation user journey outside of support hours](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024/live-agent-chat/ticket-creation-user-journey-outside-of-support-hours.md): Release date: 30 July 2024 - [Self-Service Chatbot](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024/self-service-chatbot.md) - [Session timeout event (Phase 2)](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024/self-service-chatbot/session-timeout-event-phase-2.md): Release date: 23 July 2024 - [Split syntax](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024/self-service-chatbot/split-syntax.md): Release date: 23 July 2024 - [Node Search Enhancement (Find & Replace)](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024/self-service-chatbot/node-search-enhancement-find-and-replace.md): Release date: 22 August 2024 - [Q2 2024](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q2-2024.md) - [Campaign Messaging](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q2-2024/campaign-messaging.md) - [NEW: WhatsApp Campaign Manager](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q2-2024/campaign-messaging/new-whatsapp-campaign-manager.md) - [Support for dynamic URLs in WhatsApp](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q2-2024/campaign-messaging/support-for-dynamic-urls-in-whatsapp.md): Release date: 9 July 2024 - [Other Enhancements & Improvements](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q2-2024/other-enhancements-and-improvements.md) - [Q1 2024](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q1-2024.md) - [Channel Updates](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q1-2024/channel-updates.md) - [WhatsApp buttons & template enhancements](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q1-2024/channel-updates/whatsapp-buttons-and-template-enhancements.md): Release date: 24 January 2024 - [Sending and requesting locations on WhatsApp](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q1-2024/channel-updates/sending-and-requesting-locations-on-whatsapp.md): Release date: 15 February 2024 - [WhatsApp text formatting](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q1-2024/channel-updates/whatsapp-text-formatting.md) - [WhatsApp conversational components: Icebreakers and Commands](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q1-2024/channel-updates/whatsapp-conversational-components-icebreakers-and-commands.md): Release date: 8 March 2024 - [Self-Service Chatbot](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q1-2024/self-service-chatbot.md) - [Support for location templates and location request messages](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q1-2024/self-service-chatbot/support-for-location-templates-and-location-request-messages.md): Release date: 15 February 2024 - [Support for WhatsApp buttons & template enhancements](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q1-2024/self-service-chatbot/support-for-whatsapp-buttons-and-template-enhancements.md): Release date: 14 March 2024 - [Session timeout event (Phase 1)](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q1-2024/self-service-chatbot/session-timeout-event-phase-1.md): Release date: 14 March 2024 - [Other Enhancements & Improvements](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q1-2024/other-enhancements-and-improvements.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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