> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024/live-agent-chat/department-filtering-for-tickets.md). # Department filtering for Tickets Supervisors can now filter the [**Tickets** ](https://guides.clickatell.com/chat-desk/chat-console/search-and-filter#search-filter-and-sort-tickets)queue by **department**. This enables Supervisors to view tickets relevant to a specific department and deal with them appropriately. It also makes the filtering experience consistent across the Chats, Closed, and Tickets queues in the Supervisor Desk. {% hint style="info" %} This filtering is only available on the Supervisor Desk and not on the Agent Desk since agents only have access to the chats in the department they are assigned to. {% endhint %}