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  • 2024 Release Notes
    • Q4 2024
      • New: Clickatell AI
      • Channel Updates
        • WhatsApp: Free service conversations
        • WhatsApp: No support for HSM template format
        • SMS: Changes in test message sending
      • Broadcast Messenger
        • Onboarding for prepaid SMS clients & name change
      • Data Sharing Service
        • Enhanced templates & increased frequency
    • Q3 2024
      • Channel Updates
        • WhatsApp: Data Localization
        • WhatsApp: Cloud vs On-Prem Parity
      • Live Agent Chat
        • Department filtering for Tickets
        • Auto-responder updates
        • Ticket creation user journey outside of support hours
      • Self-Service Chatbot
        • Session timeout event (Phase 2)
        • Split syntax
        • Node Search Enhancement (Find & Replace)
    • Q2 2024
      • Campaign Messaging
        • NEW: WhatsApp Campaign Manager
        • Support for dynamic URLs in WhatsApp
      • Other Enhancements & Improvements
    • Q1 2024
      • Channel Updates
        • WhatsApp buttons & template enhancements
        • Sending and requesting locations on WhatsApp
        • WhatsApp text formatting
        • WhatsApp conversational components: Icebreakers and Commands
      • Self-Service Chatbot
        • Support for location templates and location request messages
        • Support for WhatsApp buttons & template enhancements
        • Session timeout event (Phase 1)
      • Other Enhancements & Improvements
  • 2023 Release Notes
    • Q4 2023
      • New: WhatsApp Templates 2.0
      • Automated Messaging
        • Business-Triggered Messages
        • New Send Template Node
      • Payments in Messaging
        • Chat 2 Pay 3.2.0
      • Channel Updates
        • Channels Report Update
        • WhatsApp Quality Rating & Messaging Limits
      • Clickatell Portal Updates
      • Other Enhancements & Improvements
    • Q3 2023
      • New: Support for 3rd-party integrations in Chat Desk
      • Automated Messaging
        • Default flow for invalid input
        • Dynamic List node enhancements
        • New & enhanced nodes
      • Other Enhancements & Improvements
        • 13 September 2023
        • 27 July 2023
    • Q2 2023
      • New: In-Channel Payments & Improved Checkout Experience
      • Automated Messaging
        • New Analytics Settings
        • WhatsApp Supported Features
      • Live Agent Messaging
        • Support for Media Templates
      • Channel Updates
        • Updated WhatsApp Message Template Categories & Pricing
        • New Marketing Opt-Out Button
      • Other Enhancements & Improvements
        • SAML & Social Login
        • Authentication Portal Enhancements
        • Enhancements & Bugs
    • Q1 2023
      • NEW: Integrations feature
      • Automated Messaging
        • New workflow nodes
        • Custom Button Text (WhatsApp)
      • Live Agent Messaging
        • Canned Replies
        • New Chat Desk Reports in Clickatell Portal
      • Channel Updates
        • WhatsApp Cloud-Hosted API
        • WhatsApp Commerce Feature
      • Other Enhancements & Improvements
  • 2022 Release Notes
    • Q4 2022
      • Automated Messaging
        • Previewer enhancements & HTTP Call node name change
        • Chat Desk node & Routing screen enhancements
      • Live Agent Messaging
        • Authentication Extension in Chat Desk
        • Ticketing Enhancements
      • Channel Updates
        • SMS Long Number Management & WhatsApp pre-approved templates
      • Other Enhancements & Improvements
        • Onboarding & subscription renewal enhancements
    • Q3 2022
      • New: Embedded Client Authentication
      • Automated Messaging
        • Channel display types & Chat 2 Pay node enhancement
      • Live Agent Messaging
        • Standardize CSAT ratings & WhatsApp Read Receipts
        • Extensions Redesign
      • Channel Updates
        • WhatsApp subscription bundle usage indicator
      • Other Enhancements & Improvements
        • Communication preferences & notification banners
    • Q2 2022
      • Automated Messaging
        • OAuth node & Previewer enhancements
        • 1-Click Deploy Process (Phase 1)
        • Assets Library
        • API Integration screen enhancement
      • Live Agent Messaging
        • SMS support on Chat Desk
      • Payments
        • Chat 2 Pay enhancements
      • Channel Updates
        • New WhatsApp sign-up process
      • Other Enhancements & Improvements
        • Billing information & closing accounts
    • Q1 2022
      • Automated Messaging
        • WhatsApp Interactive Messages
        • User Experience Enhancements
      • Live Agent Messaging
        • Performance improvements
      • Channel Updates
        • SMS Stop List Report
        • WhatsApp conversation-based pricing and reporting updates
  • 2021 Release Notes
    • Q4 2021
      • New: Chat Flow and Chat Desk reports
      • Automated Messaging
        • Emulator (Previewer) enhancements
      • Channel Updates
        • Channels report update
        • SMS
          • 10 DLC Brand Resubmission
          • 10 DLC registration process updates
        • WhatsApp
          • WhatsApp template sample messages
          • WhatsApp application form & notifications enhancements
          • WhatsApp Message Templates for Chat 2 Pay Extension
    • Q3 2021
      • New: Chat 2 Pay
      • New: 10DLC SMS Regulations
      • Automated Messaging
        • Recycle bin redesign, Media and Text Display node enhancements
        • Location Sharing node & Media node enhancements
        • Deleting flows & reordering options
    • Q2 2021
      • New: Reporting & Analytics for Transact
      • Live Agent Messaging
        • Pending Chats Feature
        • Department filtering, chat sorting, and CSAT support for WhatsApp
      • Automated Messaging
        • User Interface Redesign
        • Support of bi-directional location sharing
      • Other Enhancements & Improvements
        • New sign-up and discount vouchers
        • UX improvements & subscription packages
    • Q1 2021
      • Live Agent Messaging
        • Department-specific operating hours, notes, UX enhancements
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On this page
  • Enhancements πŸš€
  • Bugs 🐞
  1. 2023 Release Notes
  2. Q3 2023
  3. Other Enhancements & Improvements

27 July 2023

Last updated 1 year ago

Enhancements πŸš€

  • New Account Package tab under Account Details: A Clickatell package client is now able to see what is included in their package by navigating to the profile dropdown and selecting Account Details. On the Account Package tab, they'll see information about their package allocation and usage.

    • Enterprise clients will now also be able to see when the message bundle runs out and an out-of-bundle will be charged.

  • Chat Desk and Chat Flow Product Subscription Boxes Removed: A client on an Interact or Transact package will no longer see the Subscription Details box on the Chat Desk and Chat Flow product pages since these applications are already included in the respective packages.

  • SMS Channel Provisioning Changes: All pages relating to the purchasing of SMS numbers were removed for clients that are on any package (Connect, Interact, Transact) as a number is included in the package price.

  • WhatsApp Channel Provisioning Changes: When purchasing a WhatsApp number, clients that are on any package (Connect, Interact, Transact) will see an updated subscription page indicating that the number is already included in the package price. All pages relating to the purchasing of WhatsApp numbers were also removed.

  • Update Category of Chat 2 Pay templates to Utility: Meta has recently introduced new WhatsApp message template categories. All Chat 2 Pay templates in the Clickatell Portal were migrated to a Utility category as the current categories assigned to them are no longer supported.

  • Changes to the Portal view for Connect Lite clients:

    • After creating an account via Clickatell.com, clients land on the My Workspace page.

    • On the My Workspace page, clients only see the products, channels, and other functionality relevant to them as Connect Lite clients.

    • A label can be seen in the top right corner of the Clickatell Portal indicating that the client is Connect Lite.

    • The current balance indication is no longer visible in the top bar and can be found in the profile drop-down.

    • In the profile drop-down, we've added an Upgrade Package button and a Top Up Balance button.

    • We have simplified the Account Details page with the following changes:

      • Added the First Name and Last Name fields to the Account section.

      • Removed the Account Admin, Support Contact, and Technical Contact sections.

      • Add a β€œConnect Lite Account” label at the top of the page.

Bugs 🐞

The following bugs were addressed in this release:

  • Incorrectly displays account package tab for non-enterprise clients.

  • Unable to add account details.

  • WACH/On-Prem: Unable to select subscription plan.

  • Unable to test WA API - templates not showing in drop-down.

  • Incorrect wording on WhatsApp Subscription plan page.

Enteprise Account Package Description