27 July 2023

Enhancements 🚀

New Account Package tab under Account Details: A Clickatell package client is now able to see what is included in their package by navigating to the profile dropdown and selecting Account Details. On the Account Package tab, they'll see information about their package allocation and usage.
- Enterprise clients will now also be able to see when the message bundle runs out and an out-of-bundle will be charged.

Chat Desk and Chat Flow Product Subscription Boxes Removed: A client on an Interact or Transact package will no longer see the Subscription Details box on the Chat Desk and Chat Flow product pages since these applications are already included in the respective packages.
SMS Channel Provisioning Changes: All pages relating to the purchasing of SMS numbers were removed for clients that are on any package (Connect, Interact, Transact) as a number is included in the package price.
WhatsApp Channel Provisioning Changes: When purchasing a WhatsApp number, clients that are on any package (Connect, Interact, Transact) will see an updated subscription page indicating that the number is already included in the package price. All pages relating to the purchasing of WhatsApp numbers were also removed.
Update Category of Chat 2 Pay templates to Utility: Meta has recently introduced new WhatsApp message template categories. All Chat 2 Pay templates in the Clickatell Portal were migrated to a Utility category as the current categories assigned to them are no longer supported.
Changes to the Portal view for Connect Lite clients:
- After creating an account via Clickatell.com, clients land on the My Workspace page.
- On the My Workspace page, clients only see the products, channels, and other functionality relevant to them as Connect Lite clients.
- A label can be seen in the top right corner of the Clickatell Portal indicating that the client is Connect Lite.
- The current balance indication is no longer visible in the top bar and can be found in the profile drop-down.
- In the profile drop-down, we've added an Upgrade Package button and a Top Up Balance button.
- We have simplified the Account Details page with the following changes:
  - Added the First Name and Last Name fields to the Account section.
  - Removed the Account Admin, Support Contact, and Technical Contact sections.
  - Add a “Connect Lite Account” label at the top of the page.

Bugs 🐞

The following bugs were addressed in this release:

Incorrectly displays account package tab for non-enterprise clients.
Unable to add account details.
WACH/On-Prem: Unable to select subscription plan.
Unable to test WA API - templates not showing in drop-down.
Incorrect wording on WhatsApp Subscription plan page.

Last updated 10 months ago

Enhancements 🚀

New Account Package tab under Account Details: A Clickatell package client is now able to see what is included in their package by navigating to the profile dropdown and selecting Account Details. On the Account Package tab, they'll see information about their package allocation and usage.

Enterprise clients will now also be able to see when the message bundle runs out and an out-of-bundle will be charged.

Chat Desk and Chat Flow Product Subscription Boxes Removed: A client on an Interact or Transact package will no longer see the Subscription Details box on the Chat Desk and Chat Flow product pages since these applications are already included in the respective packages.

SMS Channel Provisioning Changes: All pages relating to the purchasing of SMS numbers were removed for clients that are on any package (Connect, Interact, Transact) as a number is included in the package price.

WhatsApp Channel Provisioning Changes: When purchasing a WhatsApp number, clients that are on any package (Connect, Interact, Transact) will see an updated subscription page indicating that the number is already included in the package price. All pages relating to the purchasing of WhatsApp numbers were also removed.

Update Category of Chat 2 Pay templates to Utility: Meta has recently introduced new WhatsApp message template categories. All Chat 2 Pay templates in the Clickatell Portal were migrated to a Utility category as the current categories assigned to them are no longer supported.

Changes to the Portal view for Connect Lite clients:

After creating an account via Clickatell.com, clients land on the My Workspace page.
On the My Workspace page, clients only see the products, channels, and other functionality relevant to them as Connect Lite clients.
A label can be seen in the top right corner of the Clickatell Portal indicating that the client is Connect Lite.
The current balance indication is no longer visible in the top bar and can be found in the profile drop-down.
In the profile drop-down, we've added an Upgrade Package button and a Top Up Balance button.
We have simplified the Account Details page with the following changes:
- Added the First Name and Last Name fields to the Account section.
- Removed the Account Admin, Support Contact, and Technical Contact sections.
- Add a “Connect Lite Account” label at the top of the page.

Bugs 🐞

The following bugs were addressed in this release:

Incorrectly displays account package tab for non-enterprise clients.

Unable to add account details.

WACH/On-Prem: Unable to select subscription plan.

Unable to test WA API - templates not showing in drop-down.

Incorrect wording on WhatsApp Subscription plan page.