Extensions Redesign
Release date: 15 August 2022
Last updated
Release date: 15 August 2022
Last updated
This release was focused on laying the groundwork for upcoming features as well as on the execution of various performance improvements. Extensions got a facelift, and WhatsApp usernames now automatically display on the Profile section.
We've completely redesigned the extensions section. The improved designs allow agents to view all extensions along with two new functionalities: Frequently Used and Search.
The username of end-users using WhatsApp is now displayed in the Profile section. If the customer is new, the same username will also be used as the customer's name.
