# Authentication Portal Enhancements

We enhanced the experience for users with dormant accounts who try to log in to their accounts again. A reason for the inactive account is displayed, and you'll get prompted to contact Support if you wish to reactivate your account.

<figure><img src="https://2380245535-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl8ao2e7ogQyZBti1BuxA%2Fuploads%2FfZn7UBm7Gj2sCtjc7jjC%2Fimage.png?alt=media&#x26;token=f14a35ff-f3d9-44e4-a77c-6b8e24620e87" alt=""><figcaption></figcaption></figure>

We also added additional validation when a client modifies their password to accept passwords with a minimum of 12 characters only (as opposed to 8 previously).

<figure><img src="https://2380245535-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl8ao2e7ogQyZBti1BuxA%2Fuploads%2FSKnbXUZi0vuAUBouNhv0%2Fimage.png?alt=media&#x26;token=2bb681af-9f93-419a-aa1a-5a6d80a10a74" alt=""><figcaption><p>A minimum of 12 characters are required when changing a password.</p></figcaption></figure>