> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021/live-agent-messaging.md).

# Live Agent Messaging

* [Pending Chats Feature](/release-notes/release-notes-archive/2021-release-notes/q2-2021/live-agent-messaging/pending-chats-feature.md)
* [Department filtering, chat sorting, and CSAT support for WhatsApp](/release-notes/release-notes-archive/2021-release-notes/q2-2021/live-agent-messaging/department-filtering-chat-sorting-and-csat-support-for-whatsapp.md)