# Live Agent Messaging

* [Pending Chats Feature](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021/live-agent-messaging/pending-chats-feature)
* [Department filtering, chat sorting, and CSAT support for WhatsApp](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021/live-agent-messaging/department-filtering-chat-sorting-and-csat-support-for-whatsapp)