# Use location in message templates

Location headers appear as generic maps at the top of the template and are useful for order tracking, delivery updates, ride-hailing pickup/dropoff, locating physical stores, etc. 

The template will reflect a static location defined by the business for a particular use case, for example, a pickup spot for a particular order with a particular user. When tapped, the user's default map app will open and load the specified location. 

{% hint style="info" %}
Location headers can only be used:

* In **Utility** and **Marketing** templates (see [template categories](https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/..#template-categories))
* In the **Cloud** environment

Real-time (live) locations are **not** supported.
{% endhint %}

## Add location to template header

1. When [creating your message template](https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/add-message-templates) in WhatsApp Business Manager, add a media header and select *Location*.
2. The location's name and address are specified when you [send](https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/send-message-templates) the template.

<figure><img src="https://content.gitbook.com/content/H9mbp0ZlSZKdmkQMXA0U/blobs/cLsEbTXBXlcxvx0WH5bK/image.png" alt=""><figcaption></figcaption></figure>

<figure><img src="https://content.gitbook.com/content/H9mbp0ZlSZKdmkQMXA0U/blobs/Tf8qJW6igC17F9odQNOu/image.png" alt="" width="375"><figcaption><p>Customer experience on WhatsApp</p></figcaption></figure>