Use location in message templates

Location headers appear as generic maps at the top of the template and are useful for order tracking, delivery updates, ride-hailing pickup/dropoff, locating physical stores, etc.

The template will reflect a static location defined by the business for a particular use case, for example, a pickup spot for a particular order with a particular user. When tapped, the user's default map app will open and load the specified location.

Location headers can only be used:

Real-time (live) locations are not supported.

Add location to template header

  1. When creating your message template in WhatsApp Business Manager, add a media header and select Location.

  2. The location's name and address are specified when you send the template.

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