# Live Agent Chat

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Available on [Interact ](https://www.clickatell.com/products/interact/)and [Transact ](https://www.clickatell.com/transact/)packages.
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* [Department filtering for Tickets](https://guides.clickatell.com/release-notes/release-notes-archive/2025-release-notes/q3-2025/live-agent-chat/department-filtering-for-tickets)
* [Auto-responder updates](https://guides.clickatell.com/release-notes/release-notes-archive/2025-release-notes/q3-2025/live-agent-chat/auto-responder-updates)
* [Ticket creation user journey outside of support hours](https://guides.clickatell.com/release-notes/release-notes-archive/2025-release-notes/q3-2025/live-agent-chat/ticket-creation-user-journey-outside-of-support-hours)