> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/release-notes/release-notes-archive/2024-release-notes/q3-2024/live-agent-chat.md).

# Live Agent Chat

{% hint style="info" %}
Available on [Interact ](https://www.clickatell.com/products/interact/)and [Transact ](https://www.clickatell.com/transact/)packages.
{% endhint %}

* [Department filtering for Tickets](/release-notes/release-notes-archive/2025-release-notes/q3-2025/live-agent-chat/department-filtering-for-tickets.md)
* [Auto-responder updates](/release-notes/release-notes-archive/2025-release-notes/q3-2025/live-agent-chat/auto-responder-updates.md)
* [Ticket creation user journey outside of support hours](/release-notes/release-notes-archive/2025-release-notes/q3-2025/live-agent-chat/ticket-creation-user-journey-outside-of-support-hours.md)