# Support for WhatsApp buttons & template enhancements

[Buttons](https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-interactive-buttons-in-message-templates) are optional interactive components that can be added to WhatsApp [message templates.](https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates) There are two types of buttons, [*Call-To-Action*](https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-interactive-buttons-in-message-templates#call-to-action-buttons) and [*Quick Reply*](https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-interactive-buttons-in-message-templates#quick-reply-button), that perform specific actions when tapped by an end-user.

Meta has introduced support for additional button types, combinations, and limits on WhatsApp message templates, enhancing the existing buttons and lists we are already familiar with. Building on a [previous WhatsApp release](https://guides.clickatell.com/release-notes/q1-jan-mar-2024/channel-updates/whatsapp-buttons-and-template-enhancements), Chat Flow now also supports multiple buttons and the [*Coupon Code*](https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-interactive-buttons-in-message-templates#copy-offer-code) and [*Catalog*](https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/showcase-product-catalog-in-message-template) templates in WhatsApp.

### WhatsApp Button Enhancements <a href="#whatsapp-button-enhancements" id="whatsapp-button-enhancements"></a>

#### **More buttons and combinations allowed**

Previously, there was a limit of three buttons per template and you could only add buttons of one type - either Call-To-Action buttons *or* Quick Reply buttons. With this release, a template can now contain up to **10** buttons in total, and the buttons can be a **combination** of Call-to-Action and Quick Reply buttons.

When using a combination of buttons, the types **must** be grouped, i.e., all Call-To-Action buttons must be grouped together and all Quick Reply buttons must be grouped together. Note that further limits may apply to individual button types.

If a message template contains more than three buttons, the first two buttons appear in the delivered message, and the remaining buttons are shown when the end-user taps **See all options** (see screenshots below).

<figure><img src="https://guides.clickatell.com/~gitbook/image?url=https%3A%2F%2Fcontent.gitbook.com%2Fcontent%2FwmGaDUQBZMvcoFPmfgvf%2Fblobs%2FuaXkIMnuZCrAlKOSwY0o%2Fimage.png&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=f7f27afa&#x26;sv=2" alt="" width="563"><figcaption></figcaption></figure>

### **Quick Reply Buttons**

Quick Reply buttons are custom text-only buttons that immediately message the business with the specified text when tapped by the customer.

Message templates are limited to **10** quick reply buttons. If using quick reply buttons with other buttons, buttons must be organized into two groups: quick reply buttons and non-quick reply buttons. If grouped incorrectly, the API will return an error indicating an invalid combination.

{% hint style="info" %}
[Read more](https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-interactive-buttons-in-message-templates#quick-reply-button).
{% endhint %}

#### **Call-To-Action Buttons**

This allows a user to **call a phone number**, **visit a website**, or **copy an offer code** *(new - see* [*below*](https://guides.clickatell.com/release-notes/q1-jan-mar-2024/self-service-chatbot/support-for-whatsapp-buttons-and-template-enhancements#new-coupon-code-templates)*)* with the tap of a button.

*Visit website* buttons open the specified URL in the device's default browser when tapped. Templates are limited to **two** URL buttons.

*Call phone number* buttons call the specified business phone number when tapped. Templates are limited to **one** phone number button.

{% hint style="info" %}
[Read more](https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/use-interactive-buttons-in-message-templates#call-to-action-buttons).
{% endhint %}

<figure><img src="https://guides.clickatell.com/~gitbook/image?url=https%3A%2F%2Fcontent.gitbook.com%2Fcontent%2FwmGaDUQBZMvcoFPmfgvf%2Fblobs%2F8TbhBa3wNfFbKw4q2AcP%2Fimage.png&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=f1fadea4&#x26;sv=2" alt="" width="375"><figcaption><p>A combination of Quick Reply and Call-To-Action buttons, grouped together.</p></figcaption></figure>

### **NEW: Coupon Code Templates** <a href="#new-coupon-code-templates" id="new-coupon-code-templates"></a>

Coupon code templates are [marketing templates](https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates) that display a single *Copy offer code* button. This new type of Call-To-Action button copies a text string to the device's clipboard when tapped by the customer. This text string is defined when the template message is sent. Templates are limited to **one** *Copy offer code* button, and the button text is not editable.

<figure><img src="https://guides.clickatell.com/~gitbook/image?url=https%3A%2F%2Fcontent.gitbook.com%2Fcontent%2FwmGaDUQBZMvcoFPmfgvf%2Fblobs%2F6lWpu4jWlH8FQ3CAERoB%2Fimage.png&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=46a91faf&#x26;sv=2" alt="" width="375"><figcaption><p>When an end-user taps the "Copy offer code" button, it copies the specified text string to the device's clipboard.</p></figcaption></figure>