We've updated the "End Chat and Opt-Out Keywords message" auto responder as follows:
The default message was updated to: “You can end this chat at any time during your conversation with our agents by replying with //end. To opt out of this service, reply with //stop.”
Previously, users could edit the text of this auto responder but were not allowed tochange the keywords //end or //stop.With this release, we now allowusers to remove/edit the hardcoded keywords.
Important note: Although the keywords can be removed/edited, this is a text update only, and does not change the actual keywords and their associated functionality. If a user replaces the keywords with something else, it will not affect functionality.
Wording changes and editing capabilities made to the End Chat and Opt-Out Keywords auto responder.
