# Live Agent Messaging

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Available on [**Interact** ](https://www.clickatell.com/products/interact/)and [**Transact** ](https://www.clickatell.com/transact/)packages.
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* [Standardize CSAT ratings & WhatsApp read receipts](https://guides.clickatell.com/release-notes/release-notes-archive/2022-release-notes/q3-2022/live-agent-messaging/standardize-csat-ratings-and-whatsapp-read-receipts)
* [Extensions redesign](https://guides.clickatell.com/release-notes/release-notes-archive/2022-release-notes/q3-2022/live-agent-messaging/extensions-redesign)