📄Table of Contents

Read more about new features & improvements contained in previous Clickatell Chat Commerce Platform releases.

2024

Q4

• New: Clickatell AI

• Broadcast Messenger

• Channel Updates

• Data Sharing Service

Q3

• Channel Updates

• Live Agent Chat

• Self-Service Chatbot

Q2

• Campaign Messaging

• Other Enhancements & Improvements

Q1

• Channel Updates

• Self-Service Chatbot

• Other Enhancements & Improvements

2023

Q4

• New: WhatsApp Templates 2.0

• Automated Messaging

• Payments in Messaging

• Channel Updates

• Clickatell Portal Updates

• Other Enhancements & Improvements

Q3

• New: Support for 3rd-party integrations in Chat Desk

• Automated Messaging

• Other Enhancements & Improvements

Q2

• New: In-Channel Payments & Improved Checkout Experience

• Automated Messaging

• Live Agent Messaging

• Channel Updates

• Other Enhancements & Improvements

Q1

• New: Integrations feature

• Automated Messaging

• Live Agent Messaging

• Channel Updates

• Other Enhancements & Improvements

2022

Q4

• Automated Messaging

• Live Agent Messaging

• Channel Updates

• Other Enhancements & Improvements

Q3

• New: Embedded Client Authentication

• Automated Messaging

• Live Agent Messaging

• Channel Updates

• Other Enhancements & Improvements

Q2

• Automated Messaging

• Live Agent Messaging

• Payments

• Channel Updates

• Other Enhancements & Improvements

Q1

• Automated Messaging

• Live Agent Messaging

• Channel Updates

---

2021

Q4

• New: Chat Flow and Chat Desk reports

• Automated Messaging

• Channel Updates

Q3

• New: Chat 2 Pay

• New: 10 DLC SMS Regulations

• Automated Messaging

Q2

• New: Reporting & Analytics for Transact

• Automated Messaging

• Live Agent Messaging

• Other Enhancements & Improvements

Q1

• Live Agent Messaging