New workflow nodes

Release date: 8 March 2023

Available on Interact and Transact packages

We've added four new node types for flow-builders to use when building out their workflows:

1. Dynamic List node

2. Set Variables node

3. Wait For Callback node

4. Integration node

More detail about each new node type is given below.

Dynamic List node

The Dynamic List node allows the flow-builder to display a personalized list of options to an end-user.

The options shown to end-users in the list are retrieved from the API response.

Under the User-Facing nodes, drag-and-drop the Dynamic List node onto the canvas and configure its details.

Set Variables node

The Set Variables node allows the flow-builder to create variables that can be used (and reused) in a given session. You can set multiple variables using the same Set Variables node.

These variables will only be available for the duration of the session.

This is an Action node and is not displayed to the end-user.

Under the Action nodes, drag-and-drop the Set Variables node onto the canvas and configure its details.

Wait For Callback node

The Wait For Callback node is used to facilitate an asynchronous process external to Chat Flow and continue the flow when a callback is received.

This node will block the flow until a callback is received or the session times out.

This node has to used with the Set Variables node.

Under the Action nodes, drag-and-drop the Wait For Callback node onto the canvas and configure its details.

Integration node

You can integrate your Chat Flow application with the following 3rd-party apps using the Integration node:

• Salesforce

• Shopify

• Zendesk Support

• Zendesk Sell

Note that these integrations first need to be set up in the Clickatell Portal before they'll be available in Chat Flow.

Under the Integrations nodes, drag-and-drop the 3rd party application node onto the canvas and configure its details.