> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/release-notes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes.md).

# 2021 Release Notes

- [Q4 2021](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q4-2021.md)
- [New: Chat Flow and Chat Desk reports](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q4-2021/new-chat-flow-and-chat-desk-reports.md): Release date: 5 November 2021
- [Automated Messaging](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q4-2021/automated-messaging.md)
- [Emulator (Previewer) enhancements](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q4-2021/automated-messaging/emulator-previewer-enhancements.md): Release date: 18 November 20
- [Channel Updates](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q4-2021/channel-updates.md)
- [Channels report update](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q4-2021/channel-updates/channels-report-update.md)
- [SMS](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q4-2021/channel-updates/sms.md)
- [10 DLC Brand Resubmission](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q4-2021/channel-updates/sms/10-dlc-brand-resubmission.md): Release date: 9 December 2021
- [10 DLC registration process updates](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q4-2021/channel-updates/sms/10-dlc-registration-process-updates.md): Release date: 13 October 2021
- [WhatsApp](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q4-2021/channel-updates/whatsapp.md)
- [WhatsApp template sample messages](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q4-2021/channel-updates/whatsapp/whatsapp-template-sample-messages.md): Release date: 9 December 2021
- [WhatsApp application form & notifications enhancements](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q4-2021/channel-updates/whatsapp/whatsapp-application-form-and-notifications-enhancements.md): Release date: 9 December 2021
- [WhatsApp Message Templates for Chat 2 Pay Extension](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q4-2021/channel-updates/whatsapp/whatsapp-message-templates-for-chat-2-pay-extension.md): Release date: 5 November 2021
- [Q3 2021](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q3-2021.md)
- [New: Chat 2 Pay](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q3-2021/new-chat-2-pay.md): Release date: 19 August 2021
- [New: 10DLC SMS Regulations](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q3-2021/new-10dlc-sms-regulations.md): Release date: 26 July 2021
- [Automated Messaging](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q3-2021/automated-messaging.md)
- [Recycle bin redesign, Media and Text Display node enhancements](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q3-2021/automated-messaging/recycle-bin-redesign-media-and-text-display-node-enhancements.md): Release date: 27 September 2021
- [Location Sharing node & Media node enhancements](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q3-2021/automated-messaging/location-sharing-node-and-media-node-enhancements.md): Release date: 27 August 2021
- [Deleting flows & reordering options](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q3-2021/automated-messaging/deleting-flows-and-reordering-options.md): Release date: 15 July 2021
- [Q2 2021](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021.md)
- [New: Reporting & Analytics for Transact](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021/new-reporting-and-analytics-for-transact.md): Release date 14 June 2021
- [Live Agent Messaging](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021/live-agent-messaging.md)
- [Pending Chats Feature](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021/live-agent-messaging/pending-chats-feature.md): Release date: 17 June 2021
- [Department filtering, chat sorting, and CSAT support for WhatsApp](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021/live-agent-messaging/department-filtering-chat-sorting-and-csat-support-for-whatsapp.md): Release date: 5 May 2021
- [Automated Messaging](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021/automated-messaging.md)
- [User Interface Redesign](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021/automated-messaging/user-interface-redesign.md): Release date: 8 June 2021
- [Support of bi-directional location sharing](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021/automated-messaging/support-of-bi-directional-location-sharing.md): Release date: 28 April 2021
- [Other Enhancements & Improvements](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021/other-enhancements-and-improvements.md)
- [New sign-up and discount vouchers](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021/other-enhancements-and-improvements/new-sign-up-and-discount-vouchers.md): Release date 14 June 2021
- [UX improvements & subscription packages](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q2-2021/other-enhancements-and-improvements/ux-improvements-and-subscription-packages.md): Release date: 1 May 2021
- [Q1 2021](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q1-2021.md)
- [Live Agent Messaging](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q1-2021/live-agent-messaging.md)
- [Department-specific operating hours, notes, UX enhancements](https://guides.clickatell.com/release-notes/release-notes-archive/2021-release-notes/q1-2021/live-agent-messaging/department-specific-operating-hours-notes-ux-enhancements.md): Release date: 24 March 2021