Extensions Redesign

Release date: 15 August 2022

Release Summary

This release was focused on laying the groundwork for upcoming features as well as on the execution of various performance improvements. Extensions got a facelift, and WhatsApp usernames now automatically display on the Profile section.

Extensions Redesign

We've completely redesigned the extensions section. The improved designs allow agents to view all extensions along with two new functionalities: Frequently Used and Search.

WhatsApp Username

The username of end-users using WhatsApp is now displayed in the Profile section. If the customer is new, the same username will also be used as the customer's name.