Chat 2 Pay enhancements

Release Summary

The focus of this release was to allow merchants to customize and uplift the payment experience for their customers. We also addressed some bugs and completed important work with regard to data and reporting requirements.

Release Details

Payment page order details

The Chat 2 Pay API was updated to pass additional order information to the payment gateway's APIs. This additional order data that gets passed to Cybersource is displayed to your end-user on the payment page, providing more detailed information to your end-user.

When a customer pays for their order, they will see a list of their order items displayed on the payment page. The order details can contain details like Product ID, Product Name, Quantity, Price, and Tax.

An example of what this might look like is shown below.

Custom branding

You can now upload your logo so that it shows on the payment page when your customers are checking out. You can do this on the Payment Settings page.

Once a merchant completes the steps detailed above, the logo will be displayed on the order summary and payment confirmation page

Partial billing

Billing Type is a setting on the Chat 2 Pay Payment Settings configuration screen that lets you decide if your customer should type in their billing details as part of the checkout experience. This applies to our current Cybersource integration.

Any customer-supplied billing information will be shown on both the Order Confirmation & Payment Summary Page.

Merchant Descriptor

A merchant descriptor field was added to the Payment Settings configuration screen. This is the name that appears on both a merchant's and a customer's bank or credit card statement when a customer makes a purchase from the merchant.