Send WhatsApp message templates
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You can send WhatsApp message templates directly from Chat Flow using the node. You can use this node in any of your workflows, but it is typically used in to initiate WhatsApp conversations with customers.
These WhatsApp template types are supported:
Plain text templates.
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Clickatell assists you in building out a dynamic API workflow. This workflow is not user-facing and gets triggered by an incoming payload. It allows you to initiate engagement with your customers by sending a pre-approved WhatsApp template (using the node), prompting them to take action and trigger a standard workflow.
These WhatsApp template types are supported:
Plain text template.
To configure the API integration for message templates:
In the Configuration section of the navigation, click API Integration -> + New API.
Add a Name for your endpoint.
Add the Element Validation, for example: HTTP_Response_Code.
Select "POST" as the Method, and "application/json" as both the Request Content-Type and Response Content-Type.
Enter "Authorization" as the header Key (i.e., the API key for your integration that can be found by navigating to My Workspaces ->API Integrations in the Clickatell Portal), then enter the associated Value.
Save your changes.
The images below show what the configuration of the API Integration node should look like for plain text and interactive templates.
The example below displays a workflow in which:
The Text Display node is used to display a welcome message to the customer.
An API call is then made to send the WhatsApp message template to the customer.
In response to the call, another Text Display node is used to inform the customer that the template was sent successfully.
You can also send WhatsApp message templates using the . This is a more technical and roundabout way of sending templates, and therefore we recommend using the method .
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Complete the fields to :
Enter the following URL:
Once configured, your API integration will be available for selection from the Name drop-down when .
When using interactive templates, remember to in the Keywords section. The keyword must be the same as the button shown on the interactive template, e.g., "buttonPressed":"menu".