Multi Product

To use this node, you must be subscribed to Clickatell's Transact package. Contact our Sales Team for more information.

This feature is available on the WhatsApp channel only.

The Multi Product node is used to present items to customers from a catalogue you've set up in Facebook Business Manager. Customers can then add selected items to a cart and submit the order to your business.

You can display up to a maximum of 30 products from your catalogue to the customer at a time (a limitation enforced by Meta). You can use the Multi-Product node multiple times in a flow, as long as all the products they refer to are from the same catalogue.

Linking a product catalogue to Chat Flow

1. Set up your catalogue in the Facebook Business Manager Commerce Platform and upload the inventory to the catalogue.

2. Add a Multi Product node to your workflow at the desired place.

3. Add the Catalogue ID to the node.

   • This ID is created when you add the catalogue to Facebook Business Manager.

4. Add Product IDs to reference the specific products from the catalogue. This can be added in two different ways:

   • Dynamic: The flow-builder can use an API call to fetch the product IDs from your management system before using the Multi-Product node and use these IDs as variables in Chat Flow

   • Predefined: The flow-builder can manually add the product IDs to the node (i.e., "hard-coded").

Setup of a Multi Product node. Product IDs can be dynamically requested from your management system via an API call (left), or predefined product IDs can be added manually by the flow-builder (right).

The images below indicate how a catalogue is presented to the end-user in WhatsApp.