Edit/delete a workflow
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Workflows are listed either individually or grouped into folders in the panel on the left. Standard flows have a grey icon and dynamic API flows have a different yellow icon.
Search and select the flow you want to edit from the list.
Click on the node to edit the information in the panel on the right.
Save your node and your workflow after making any changes.
Note that currently, it is not possible to restore a deleted flow, so only delete a flow if you are sure you want to permanently remove it.
Click the three dots icon next to the flow you want to delete to access a drop-down menu.
Select "Delete".
If the flow is linked to other flows, routes, or keywords, you have to disconnect the linked flow/route/keyword before you can delete the flow.
Any user can delete flows from the Sandbox environment, however, a deletion request is needed when deleting a flow from the Production environment.
The image below shows the screen when a request to delete a flow from production has been submitted for approval.
A Chat Flow administrator must first approve a deletion request from the before the flow will be removed.