Chat Flow User Guide
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5.52.0
5.52.0
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  • 🔎Overview
    • Chat Flow Overview
    • Quick Start
  • 🪛Configuration
    • Access Chat Flow
    • Configure a route
    • Add an API integration
    • Set up keywords
    • Set up session timeout events
    • Manage your workflow assets
  • ✅Channel Capabilities
    • Configure channel display type
    • Use WhatsApp with Chat Flow
      • Initiate WhatsApp conversations
      • Send WhatsApp message templates
      • WhatsApp Interactive Messages
      • WhatsApp Commerce Messages
    • Use Apple Messaging for Business with Chat Flow
      • Apple Interactive Messages
      • Apple User-Facing Nodes
  • 🔃Workflow management
    • Build a workflow
      • Add a workflow
      • Delete and restore nodes
      • Repeat a step in a workflow
      • Dynamic API Workflows
    • Edit/delete a workflow
    • Search, Find & Replace in a workflow
    • Duplicate, rename, or move a workflow
    • Preview workflows
      • Preview flow on different channels
      • Preview logs
    • Approve and deploy workflows
      • View flow details
      • Submit a workflow for approval
      • Approve/decline a workflow
      • Deploy a workflow to production
  • 😎User-Facing Nodes
    • Display nodes
      • Contact Sending
      • External Link
      • Location sharing
      • Media
      • OTP Menu
      • Rich Link
      • Text Display
    • Product nodes
      • Clickatell AI node
      • Chat Desk node
    • Input nodes
      • Contact Receiving
      • OAuth Request
      • Request Input
      • Send Form
      • Time Picker
    • Commerce
      • Chat 2 Pay
      • Multi Product
    • Branch/logic split
      • Dynamic List
        • Apply patterns, custom indexes, filtering, and exclusions
      • Menu
      • Multiple Choice Input
  • 🎬Action Nodes
    • API Integration node
    • Calculate
    • Date Format
    • Display List
    • Encrypt
    • Is Empty
    • Is Null
    • Number Format
    • Regular Expression
    • Remap
    • Send Template
    • Set Variable
    • Switch Case
    • Wait For Callback
    • Opt-Out nodes
  • 🔗Integrations
    • Integration nodes
  • 🔡Variable management
  • Using system variables
  • Referring to variables
  • 📊Reporting & Analytics
    • Analytics Settings
    • Collections & reporting labels
    • Clickatell Portal Reports
  • ❗System error codes
    • System Error Codes
  • 💡Help & Information
    • What's New? 🎈
    • Release Notes
    • FAQs
    • Return to Home Page
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On this page
  • Approve a workflow
  • Decline a workflow

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  1. Workflow management
  2. Approve and deploy workflows

Approve/decline a workflow

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Once a workflow has been , a user with admin rights must review and or the workflow.

Approve a workflow

  1. Select the Manage Flows icon in the panel on the left.

  1. Select My Approvals from the drop-down. All the workflows that are pending approval are listed here.

  2. Select a workflow from the list to see information about the flow on the right.

There are three tabs you can select:

  • Details - author, last modified date, summary (as entered by the submitter)

  • Change log - records the changes made to the state of the flow

  • Approver log - records who made the above changes by either approving or declining a flow

  1. If you have admin rights, there will be an option to either approve or decline the workflow on the Details tab.

  2. Approving a workflow moves it to Production Ready.

Decline a workflow

  1. If a workflow is declined by the approver, the flow moves to Declined.

  1. Resubmitting the workflow will again move the flow from Declined to Pending from where the approver can approve or decline the flow.

The workflow is ready to be .

After making the necessary changes, the flow must be saved and resubmitted for approval following the .

🔃
deployed to production
same steps
submitted for approval
approve
decline