Menu

The Menu node allows you to create a menu with options that the customer can select from. This node type usually serves as the first message a customer sees when engaging with your brand.

The customer's selection determines what happens next - each option triggers either another step or a new workflow. If the customer enters an invalid option (i.e., an option that is not on the list), you can configure a "default" node or flow to follow automatically. The default flow is optional, and if not set up, the node will simply repeat itself if an invalid option is entered.

If you are interested in leveraging our NLP offering to deal with invalid inputs, contact your account manager or our Sales Team.

Setup of a Menu node

• Adding images to the header is currently only supported for Reply Buttons.

• Adding images to logic options is currently not supported.

• For more information on WhatsApp Display Types and Interactive Messages, see here.

A simplified example of the Menu node, including the Default flow.

A simplified example of the Menu node as seen by the customer on their mobile device.