Collections & reporting labels

Note that these features will only work if the labels/collections are added to a workflow in Sandbox and that flow is deployed to Production. Data will not pull through for workflows in Sandbox.

What is a collection?

You can add single or multiple data markers (reporting labels) to any step in your workflow. These are grouped into data collections that can be tracked and visualized in your reports in the Clickatell Portal.

A collection can be one of three types:

• Single Data Point: This is used when you want to track how a particular step in a flow is doing.

• Start and End Data Points: This allows you to track a start step and an end step. Useful if you only want to track a particular start and end.

• Multi Data Points: This allows you to track multiple data points in multiple steps.

Collections are created in the Analytics Settings section or when adding a reporting label to a node.

What is a reporting label?

You can add a custom reporting label to any of the nodes used in your workflow.

A reporting label is a "tag" associated with a step (or collection of steps) in your workflow. It enables you to track metrics such as drop-offs, successful completions, and other end-states and gain valuable insight into your customers' behavior.

These labels (or "data markers") can be grouped into collections. You can visualize these data collections in the Flow Feature Report in the Clickatell Portal.

Although reporting labels are optional, data for a node is only logged for reporting if a label was entered and saved for the node.

Adding a reporting label

1. When configuring a node, click the Analytics button.

1. Enter a reporting label for the node and add the step to a collection of data markers.

1. You can also add a new collection, or navigate to the Analytics Settings page to manage your existing collections.