# Set up keywords

Keywords serve as navigational shortcuts that enable customers to engage with your brand in a more efficient manner. A customer can enter keywords to trigger another workflow or navigate to specific steps in your current workflow.

There are two types of keywords: [**global (routing)**](#global-routing-keywords-trigger-workflows) keywords and [**menu logic**](#menu-logic-keywords-fork-workflows) keywords.  

{% hint style="info" %}
Keywords are **not** case-sensitive.
{% endhint %}

## **Global (routing) keywords: trigger workflows**

Global keywords are used to route a customer to another workflow in your account. If any of the keywords you set up are used by a customer anywhere in your chat application, the associated workflow is triggered. 

{% hint style="info" %}
Global keywords are set up on an account level, i.e., they are not set up in the context of a specific workflow. 
{% endhint %}

### **Set up keywords to trigger workflows**

1. Select *Keywords* under *Configuration (*top left).  
2. Select the channel you want to add keywords for.
3. Click *+ Create New Keyword Group*.
4. Select the workflow and step you want to trigger when the keywords are used.
5. Type your keyword and press enter to add the keyword to your workflow. 
   * Duplicate keywords are highlighted in red. 
   * Conflicting keywords (i.e., when the same keyword appears in more than one keyword group) are highlighted in red.
   * Click the "X" icon to delete a keyword. 
6. Save your keywords. 

{% hint style="info" %}
You can set up a maximum of **ten** keywords for every "keyword group", and you can add as many keyword groups as you want.
{% endhint %}

![](/files/Uu6QuNLNXkU9QLUU6RzR)

{% hint style="danger" %}
Note that [**global keywords**](#global-routing-keywords-trigger-workflows) **take preference over** [**menu logic keywords**](#menu-logic-keywords-fork-workflows). If the same keyword is used both on a global level and for a specific node in one of your flows, the action as specified for the global keyword is triggered whenever the keyword is used in any flow. 
{% endhint %}

## **Menu logic keywords: fork workflows**

Menu logic keywords enable customers to make selections quicker. If any of these keywords are used by customers when entering input for the *Menu of Multiple Choice Input* nodes, the specified step or workflow is triggered. 

Menu logic keywords are set up for a specific node in a flow, and you can set up a maximum of **five** keywords per node. 

{% hint style="info" %}
This is only available on the [**Menu** ](/flow/user-facing-nodes/branch-logic-split/menu-nodes-menu-with-options.md)and [**Multiple Choice Input**](/flow/user-facing-nodes/branch-logic-split/menu-nodes-multiple-choice-input.md) nodes.
{% endhint %}

### **Set up menu** **logic keywords**

1. Select a *Menu* or *Multiple Choice Input* node in your workflow.
2. Go to the *Logic* section in the panel on the right 
3. Next to *Keywords*, type in the keyword you want to apply and press *Enter*. 
   * Duplicate keywords are highlighted in red. 
   * Click the "X" icon to delete a keyword. 

<figure><img src="/files/dxCqS7gWTcy4TGPlIlzy" alt="" width="563"><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guides.clickatell.com/flow/configuration/using-keywords.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.