Multiple Choice Input

The Multiple Choice Input node asks the customer to respond by selecting one of multiple options from a list.

The Multiple Choice Input node differs from the Menu node in that it saves the customer's selection as a variable (i.e., only one variable is stored for this node). This variable and the value that was added for it can be utilized in API calls in your workflow.

If the customer enters an invalid option (i.e., an option that is not on the list), you can configure a "default" node or flow to follow automatically. The default flow is optional, and if not set up, the node will simply repeat itself until a valid option is entered.

To reference the value of the invalid option that a customer entered, use the format: [[variablename:value]]

If you are interested in leveraging our NLP offering to deal with invalid inputs, contact your account manager or our Sales Team.

Setup of a Multiple Choice Input node

• Adding images to the header is currently only supported for Reply Buttons.

• Adding images to logic options is currently not supported.

For more information on WhatsApp Display Types and Interactive Messages, see here.

A simplified example of the Multiple Choice Input node, including the Default flow.

A simplified example of the Multiple Choice Input node as seen by the customer on their mobile device.