> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/flow/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/flow/overview/overview.md).

# Chat Flow

Chat Flow is a web-based visual interface that allows you to quickly and collaboratively design and deploy conversational experiences across multiple messaging applications and connect them to your organization's core functional APIs with little to no coding experience. 

{% hint style="info" %}

* Channels currently supported on Chat Flow: [**WhatsApp**](https://guides.clickatell.com/whatsapp-channel/), [**SMS**](https://help.clickatell.com/sms/)**,** [**USSD**](https://help.clickatell.com/sms)**, Apple Messages for Business, Web Chat.**
* Recommended web browser: **Google Chrome**.
* Devices supported: **Laptops** and **desktops**; not mobile devices or tablets.
  {% endhint %}

 

{% embed url="<https://vimeo.com/761773345?fe=ci&fl=sv&share=copy>" %}

The main features include:

* [Creating and modifying](/flow/workflow-management/create-new-flow.md) conversational workflows via a simple drag-and-drop interface.&#x20;
* Using the built-in [Previewer ](/flow/workflow-management/using-the-previewer.md)to test workflows before deploying them to the messaging channel.
* [Deploying workflows](/flow/workflow-management/approving-deploying-workflows.md) across one or more messaging channels.
* Setting up [keywords ](/flow/configuration/using-keywords.md)to trigger workflows and create relationships between workflows.
* Initiate conversations with customers by [sending WhatsApp message templates](/flow/channel-capabilities/use-whatsapp-with-chat-flow/send-whatsapp-message-templates.md).
* Setting up [3rd party APIs](/flow/action-nodes/action-nodes-api-integration.md) that can be triggered from within any workflow.
* Making use of variables to personalize the user journey.
* Customizing the [approval path](/flow/workflow-management/approving-deploying-workflows.md) per your organization's policies.
* Seamlessly handing over conversations from Chat Flow workflows (bot-based conversation) to a human agent using Clickatell's [Chat Desk](https://clickatell.gitbook.io/chat-desk/)**.**&#x20;