Chat Flow User Guide
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5.52.0
5.52.0
  • 🏠Return to Home Page
  • 🔎Overview
    • Chat Flow Overview
    • Quick Start
  • 🪛Configuration
    • Access Chat Flow
    • Configure a route
    • Add an API integration
    • Set up keywords
    • Set up session timeout events
    • Manage your workflow assets
  • ✅Channel Capabilities
    • Configure channel display type
    • Use WhatsApp with Chat Flow
      • Initiate WhatsApp conversations
      • Send WhatsApp message templates
      • WhatsApp Interactive Messages
      • WhatsApp Commerce Messages
    • Use Apple Messaging for Business with Chat Flow
      • Apple Interactive Messages
      • Apple User-Facing Nodes
  • 🔃Workflow management
    • Build a workflow
      • Add a workflow
      • Delete and restore nodes
      • Repeat a step in a workflow
      • Dynamic API Workflows
    • Edit/delete a workflow
    • Search, Find & Replace in a workflow
    • Duplicate, rename, or move a workflow
    • Preview workflows
      • Preview flow on different channels
      • Preview logs
    • Approve and deploy workflows
      • View flow details
      • Submit a workflow for approval
      • Approve/decline a workflow
      • Deploy a workflow to production
  • 😎User-Facing Nodes
    • Display nodes
      • Contact Sending
      • External Link
      • Location sharing
      • Media
      • OTP Menu
      • Rich Link
      • Text Display
    • Product nodes
      • Clickatell AI node
      • Chat Desk node
    • Input nodes
      • Contact Receiving
      • OAuth Request
      • Request Input
      • Send Form
      • Time Picker
    • Commerce
      • Chat 2 Pay
      • Multi Product
    • Branch/logic split
      • Dynamic List
        • Apply patterns, custom indexes, filtering, and exclusions
      • Menu
      • Multiple Choice Input
  • 🎬Action Nodes
    • API Integration node
    • Calculate
    • Date Format
    • Display List
    • Encrypt
    • Is Empty
    • Is Null
    • Number Format
    • Regular Expression
    • Remap
    • Send Template
    • Set Variable
    • Switch Case
    • Wait For Callback
    • Opt-Out nodes
  • 🔗Integrations
    • Integration nodes
  • 🔡Variable management
  • Using system variables
  • Referring to variables
  • 📊Reporting & Analytics
    • Analytics Settings
    • Collections & reporting labels
    • Clickatell Portal Reports
  • ❗System error codes
    • System Error Codes
  • 💡Help & Information
    • What's New? 🎈
    • Release Notes
    • FAQs
    • Return to Home Page
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  1. Overview

Chat Flow Overview

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Available on our and packages only.

What is Chat Flow?

Chat Flow is a web-based visual interface that allows you to quickly and collaboratively design and deploy conversational experiences across multiple messaging applications and connect them to your organization's core functional APIs with little to no coding experience.

  • Channels currently supported on Chat Flow: , , , Apple Messages for Business.

  • Recommended web browser: Google Chrome.

  • Devices supported: Laptops and desktops; not mobile devices or tablets.

The main features include:

  • Making use of variables to personalize the user journey.

conversational workflows via a simple drag-and-drop interface.

Using the built-in to test workflows before deploying them to the messaging channel.

across one or more messaging channels.

Setting up to trigger workflows and create relationships between workflows.

Initiate conversations with customers by .

Setting up that can be triggered from within any workflow.

Customizing the per your organization's policies.

Seamlessly handing over conversations from Chat Flow workflows (bot-based conversation) to a human agent using Clickatell's .

🔎
Creating and modifying
Previewer
Deploying workflows
keywords
sending WhatsApp message templates
3rd party APIs
approval path
Chat Desk
Interact
Transact
WhatsApp
SMS
USSD