User Experience Enhancements
Release date: 25 March 2022
Last updated
Release date: 25 March 2022
Last updated
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As part of our ongoing effort to improve the Chat Flow user experience, we've enhanced the Routing, API Integration, and Keyword pages. We now provide the flow-builder with tooltips, help text, and validation messages to guide them in what is expected of them when adding new routes/API integrations/keywords.
When setting up a node in Chat Flow, the user selects the next step/flow where the user must be directed given a certain response/result.
We've improved the way that the flow-builder can select this next step/flow:
Direct user to "Next Step": search and select an existing step in the flow, or add a new step to your flow and direct the user there
Transfer user to another flow: Click the ‘flow’ button to launch a new interactive modal
In the new interactive modal, the flow-builder can scroll/search and select the flow from the left-hand panel. Once selected, the flow opens (in read-only mode) allowing the flow-builder to select the exact step within this flow where the end-user must be transferred to.
After making a selection, the modal will close, and the folder name/flow name will be displayed in the node:
