Standardize CSAT ratings & WhatsApp Read Receipts

Release date: 8 September 2022

Standardize CSAT ratings

Before, Chat Desk had different rating scales for CSAT surveys that our clients could select from. However, for simplicity and consistency of rating across our channels, Chat Desk now supports only one rating scale (1-5).

WhatsApp Read Receipts

Chat Desk now supports read receipts for WhatsApp chats between agents and end-users, as long as the read receipts feature is enabled on the end-user's side. Agents and end-users can see whether their message has been delivered to (two grey ticks) or read by (two green ticks) the other party as shown below.

Two grey ticks signify that a message has been delivered.

Two green ticks signify that a messages has been read.