Channel display types & Chat 2 Pay node enhancement
Release date: 26 August 2022
Release Summary
This release focused on further UX enhancements to simplify and support multiple channel display types, variable support for the Chat 2 Pay node, and addressing some bugs.
Supporting Multiple Display Types for Different Channels
Each rich/interactive channel has different rules and options when displaying messages to the end-user. For example, in WhatsApp's Interactive Messages, you can only configure 1 - 3 options for Reply Buttons, while the equivalent on another future channel may only allow you to configure 2 - 5 options.
Therefore, we had to find a way to support all these options (while still supporting the text-only messaging channels like USSD and SMS) and present them to the flow-builder in a simple way, and also in this way future-proof our product for channels further down on the roadmap.
On the Menu and Multiple Choice Nodes, we have introduced a "Configure Display Type" modal that enables the flow-builder to configure the way that the options should display to end-users on each of the applicable channels they are going to use.
The modal only displays the channel/s that are activated on your account. For the selected channel, e.g. WhatsApp, the flow-builder can select from different display types. Clicking on "More info" provides a description of the selected display type, including an example of how the display type will be presented to the end-user.
Chat 2 Pay Node
A small but significant improvement - the Chat 2 Pay node now supports variables on all (applicable) fields. This means that the flow-builder can use session variables within the Chat 2 Pay node and provide the end-user with a richer, more personalized experience while also reducing development time for the flow-builder.
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