WhatsApp Interactive Messages
Release date: 25 March 2022
Interactive messages (List Messages and Reply Buttons) give your users a simpler and more consistent way to find and select what they want from your business on WhatsApp. There are two types of interactive messages, i.e. list messages (up to 10 options) and reply buttons (up to 3 buttons).
You can also refer to this page created by WhatsApp for more information on Interactive Messages.
With the latest Chat Flow release, Clickatell clients can send interactive messages as part of their WhatsApp workflow using the Menu node or Multiple Choice Input node.
The interactive messages are easy to set up and do not require any API integrations. Options/buttons are static and not dynamically populated.
You can select how you want to display the menu options to the end-user from the WhatsApp Display Type drop-down. This defaults to 'Numbered List'. 'Auto Select' means the Chat Flow application automatically decides how to display the options based on the number of options added:
Less than 3 options: display as buttons
4 - 10 options: display as list message
More than 10 options: display as a numbered list (text only, not interactive)
For more detail on setting up interactive WhatsApp messages in Chat Flow, see here.
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