Clickatell AI

As a Supervisor, you can enable an AI assistant under Settings -> Clickatell AI to assist your agents in providing quick and accurate responses to end-users.

You can select any assistant you've set up and trained via your Clickatell AI Portal.

Enable/Disable an AI Assistant in Chat Desk

If you've opted to add Clickatell AI to your account, a Clickatell AI tab appears under your Chat Desk Settings. From here you can enable/disable the AI assistant using the toggle.

• If enabled, suggested responses generated by the selected AI Assistant will be available to all agents in Agent Desk when interacting with end-users.

• If disabled, suggested responses will not be shown to agents in Agent Desk.

Only one assistant can be selected per account. The assistant chosen is applied to all agents across all departments.

• The AI Assistant is enabled by default.

• The General Assistant is selected by default.