Clickatell AI

As a Supervisor, you can enable an AI assistant under Settings -> Clickatell AI to assist your agents in providing quick and accurate responses to end-users.

You can select any assistant you've set up and trained via your Clickatell AI Portal.

Enable/Disable an AI Assistant in Chat Desk

If you have enabled Clickatell AI on your account, a Clickatell AI tab appears under your Chat Desk Settings. From here you can toggle the AI assistant on or off.

• If enabled, suggested responses generated by the selected AI Assistant will be available to all agents in Agent Desk to use when interacting with end-users.

• If disabled, suggested responses will not be shown to agents in Agent Desk.

Only one assistant can be selected per account. The assistant chosen is applied to all agents across all departments.

The AI Assistant is enabled by default. The General Assistant is selected by default.