> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/chat-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings/tags-management.md).

# Chat tags

As a Supervisor, you can create custom tags that your agents can use to categorize chats. When [closing a chat](/chat-desk/agent-desk/manage-chat-queues-agent-desk/close-chat.md), agents can label the chat with one of these custom labels. 

## **Add, edit, and disable/enable tags**

1. Navigate to [*Settings* ](/chat-desk/chat-desk-dashboard/settings.md)*->Chat Tags.*
   * Your existing tags are displayed.
2. To **add** a new tag, click the *+Add Chat Tag* button, enter the name of the new tag, and press *Enter*. 
3. Click the *pencil* icon (when hovering over the tag) to **edit** the tag name. 
4. Use the toggle to manage the tag's **availability** to agents. 

{% hint style="info" %}
Disabling a tag only disables it for future use. It doesn't affect chats that have already been tagged. 
{% endhint %}

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