# Canned replies

As a Supervisor, you can create pre-written replies that agents can use to save time in resolving customer queries. 

All canned replies set up in the Dashboard under *Settings* are automatically [available for agents to use](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/use-canned-replies) in the Agent Desk while engaging with customers.

## View & manage canned replies

1. Navigate to [*Settings* ](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings)*-> Canned Replies*.  
2. From here you can:
   * View details about existing canned replies.
   * Filter/search existing canned replies.
   * Add a new canned reply.
   * Edit/delete canned replies.
   * Sort canned replies.
   * Manage canned reply categories.

<figure><img src="https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/nBD30S7hzR49JYurLnp9/image.png" alt=""><figcaption></figcaption></figure>

## Add canned replies & categories

{% hint style="info" %}
You can add as many canned replies as you want.&#x20;
{% endhint %}

1. Give a **unique** title to easily identify the canned reply (**max 50 Unicode characters**).&#x20;
2. Enter the message that the canned reply must contain (**max 500 Unicode characters**).
3. Assign it to a category (**optional**):
   * Start typing to find the category you are looking for.
   * If it doesn't exist yet, you can add a new category by clicking *Add Category* (**max 25 characters**).
   * If a canned reply is not assigned to a category, it will be marked as *Uncategorized*.

<figure><img src="https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/z69K68mD1C43bMoYbX6e/image.png" alt=""><figcaption></figcaption></figure>

You can **add, delete** and **edit** categories under *Manage Categories*.&#x20;

* If you update a category name, the update will pull through to all canned replies assigned to this category.
* If you delete a category, all canned replies assigned to this category will move to *Uncategorized*.

<figure><img src="https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/WKb4tJ5eiOerJND3sqGT/image.png" alt=""><figcaption></figcaption></figure>