# Integrations

You can integrate your Chat Desk application with any of the 3rd party applications supported by Clickatell. 

Every integration has a unique set of fields that can be [displayed on Chat Desk](https://guides.clickatell.com/chat-desk/agent-desk/view-customer-details-from-3rd-party-applications) for agents and supervisors to see (read-only). 

As an admin user, you can add or remove the fields to be displayed on the [Chat Desk Integration](https://guides.clickatell.com/chat-desk/agent-desk/view-customer-details-from-3rd-party-applications) tab.

## Add or remove fields visible in Chat Desk

1. Navigate to [*Settings* ](https://guides.clickatell.com/chat-desk/chat-desk-dashboard/settings)*-> Integrations*.  
   * All the providers that are active in your Clickatell account are shown. 
2. Select the provider you want to view. 

<figure><img src="https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/N9WwLKwLKJlvzDYAaYfx/image.png" alt=""><figcaption></figcaption></figure>

4. You can search and select from the fields listed on the left.&#x20;
   * All added fields appear at the top in blue. Some fields have been selected by default.
   * You can select up to a maximum of **10** fields.&#x20;
   * You can deselect fields that are no longer needed.
5. A preview of what will be seen in Chat Desk is shown on the right.
6. This can be done for the *Customer Profile Detail* section as well as the Customer *Ticket/Order/Case Detail* section using the tabs at the top.

{% hint style="info" %}

* **Agent Desk:** Customer details are only visible for ongoing chats (i.e., Live, Pending, Tagged) and not for tickets or closed chats.
* **Supervisor Desk:** Customer details are only visible for ongoing chats and not for tickets or closed chats.
* This is only available for the 3rd party integrations that have been configured in the Clickatell Portal.
* In Agent Desk, the *Integrations* tab only appears if the customer is also present on one of your active providers.
  {% endhint %}

<figure><img src="https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/Wz0EQQadL9eFd6XWkUe9/image.png" alt=""><figcaption></figcaption></figure>