The Chat Desk dashboard

The Chat Desk dashboard is only available to Supervisors.

The Chat Desk dashboard serves as the "home page" from where you can:

• Monitor agent performance and customer behavior.

• Configure various account settings and preferences.

• Set up and manage departments.

• Download transcripts.

• Access the Agent Desk and Supervisor Desk.

Launch the Chat Desk dashboard

1. Navigate to My Workspace -> Chat Desk from the Clickatell Portal.

2. Click Launch Chat Desk to open the Chat Desk application in a new tab.

You can also save this URL and access it directly.

From the top section, you can:

• View basic metrics and launch your Supervisor and/or Agent Desk.

• Configure your Chat Desk settings and preferences.

• Set up and manage your Chat Desk departments.

The bottom section shows live summary data relating to agent and customer engagement.