Access & navigate the Supervisor Desk

The Supervisor Desk provides visibility to a supervisor into their agents' activities and interactions to ensure they are providing efficient and quality service to customers.

Using the Supervisor Desk, supervisors can:

• View chats and tickets.

• Comment on live chats (but cannot participate).

• Search and filter chats.

• Close tickets.

• Assign tickets to agents.

Launch the Supervisor Desk

• The recommended web browser for using Chat Desk is Google Chrome.

• Chat Desk is only supported on laptops and desktops, and not on mobile devices or tablets.

1. Navigate to the Chat Desk Dashboard.

2. Click Launch Supervisor Desk to launch the Supervisor Desk in a new tab.

You can also save this URL and access it directly.

The image below highlights the main elements of the Supervisor Desk user interface.

Sign out of the Supervisor Desk

A session expires after 24 hours, after which you will be signed out automatically.

1. Click on the profile icon in the top right.

2. Select "Log out".