# Access & navigate the Supervisor Desk

The Supervisor Desk provides visibility to a supervisor into their agents' activities and interactions to ensure they are providing efficient and quality service to customers. 

Using the Supervisor Desk, supervisors can:

* [View chats and tickets.](/chat-desk/supervisor-desk/manage-chat-queues-supervisor-desk/chats-and-tickets.md)
* [Comment on live chats](/chat-desk/agent-desk/manage-chat-queues-agent-desk/chats-and-tickets.md#comments) *(but cannot participate).*
* [Search and filter chats](/chat-desk/supervisor-desk/search-and-filter.md).
* [Close tickets](/chat-desk/supervisor-desk/manage-chat-queues-supervisor-desk/assigning-and-routing-tickets.md#close-tickets).
* [Assign tickets to agents.](/chat-desk/supervisor-desk/manage-chat-queues-supervisor-desk/assigning-and-routing-tickets.md#assign-tickets)

## **Launch the Supervisor Desk**

{% hint style="info" %}

* The recommended web browser for using Chat Desk is Google Chrome.
* Chat Desk is only supported on laptops and desktops, and not on mobile devices or tablets.
  {% endhint %}

1. Navigate to the [*Chat Desk Dashboard*](/chat-desk/chat-desk-dashboard/dashboard.md)*.*
2. Click *Launch Supervisor Desk* to launch the Supervisor Desk in a new tab. 

{% hint style="info" %}
You can also save [this URL](https://chatdesk-portal.clickatell.com/supervisor/live) and access it directly. 
{% endhint %}

<figure><img src="/files/6C8b0acMKmYuzzWOomx1" alt=""><figcaption></figcaption></figure>

The image below highlights the main elements of the Supervisor Desk user interface.&#x20;

<figure><img src="/files/gIp4oKPIcpCUYQeNdTGv" alt=""><figcaption></figcaption></figure>

## **Sign out of the Supervisor Desk**&#x20;

{% hint style="info" %}
A session **expires after 24 hours**, after which you will be signed out automatically.
{% endhint %}

1. Click on the profile icon in the top right.
2. Select "Log out".&#x20;

<img src="/files/2ASVR3DTv39jPlA5YzFU" alt="" width="563">


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```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.