# Manage chat queues (Agent Desk)

- [Chats and tickets](/chat-desk/agent-desk/manage-chat-queues-agent-desk/chats-and-tickets.md)
- [Manage tickets](/chat-desk/agent-desk/manage-chat-queues-agent-desk/manage-tickets.md)
- [Pending chats](/chat-desk/agent-desk/manage-chat-queues-agent-desk/pending-chats.md)
- [Close chats](/chat-desk/agent-desk/manage-chat-queues-agent-desk/close-chat.md)
- [Department chat indicator](/chat-desk/agent-desk/manage-chat-queues-agent-desk/department-chat-indicator.md)