Chat Desk User Guide
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Chat Desk User Guide
    • Chat Desk
    • The Chat Desk dashboard
    • Configure Chat Desk settings
    • Manage departments
    • Download transcripts
    • Access & navigate the Agent Desk
    • Manage chat queues (Agent Desk)
      • Chats and tickets
      • Manage tickets
      • Pending chats
      • Close chats
      • Department chat indicator
    • Search, filter, and sort chats & tickets
    • Chat capabilities
    • Access suggested responses
    • Authenticate customers
    • Send payment requests via Chat 2 Pay
    • View customer details from 3rd party applications
    • Send WhatsApp message templates
    • Transfer chats
    • Manage customer profile
  • AI assistant
    • Access & navigate the Supervisor Desk
    • Manage chat queues (Supervisor Desk)
    • Search, filter, and sort chats & tickets
  • AI assistant
    • Dashboard Metrics
    • Clickatell Portal Reports
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  1. Agent Desk

Manage chat queues (Agent Desk)

Chats and ticketschevron-rightManage ticketschevron-rightPending chatschevron-rightClose chatschevron-rightDepartment chat indicatorchevron-right
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