> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/chat-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk.md).

# Manage chat queues (Agent Desk)

- [Chats and tickets](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/chats-and-tickets.md)
- [Manage tickets](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/manage-tickets.md)
- [Pending chats](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/pending-chats.md)
- [Close chats](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/close-chat.md)
- [Department chat indicator](https://guides.clickatell.com/chat-desk/agent-desk/manage-chat-queues-agent-desk/department-chat-indicator.md)