> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/chat-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/voice-recordings.md).

# Send voice recordings

{% hint style="warning" %}
Not supported on the SMS channel.
{% endhint %}

As an agent, you can send and receive voice recordings while chatting with customers. 

## **Send a voice recording**

1. Select the *microphone* icon below the text box area. 

![](/files/jIvLl4c3bfMwXvmOJEO0)

2. Your text box area expands to show a *Voice recording* section. 
3. To start recording, click the *Record* button. 

![](/files/Mx7vdVOOSFazGwOfjv3J)

4. Your recording commences and a timer starts running to measure the duration of the recording. 
5. Click the *Stop* button to end the recording.

![](/files/-M697VNRB3SjHbHLxxqc)

6. Once your recording is ready, click *Send voice*.

![](/files/-M699KxvccKe-MKMq6Nz)

7. The voice recording forms part of your chat with the customer. You can replay your voice recording from here. 

{% hint style="success" %}
Customers can also send you a voice note, which you can listen to from in Chat Desk. 
{% endhint %}

<img src="/files/cbWJib2KFu5VRfNS0Thq" alt="" width="460">