> For the complete documentation index, see [llms.txt](https://guides.clickatell.com/chat-desk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/voice-recordings.md).
# Send voice recordings
{% hint style="warning" %}
Not supported on the SMS channel.
{% endhint %}
As an agent, you can send and receive voice recordings while chatting with customers.
## **Send a voice recording**
1. Select the *microphone* icon below the text box area.
2. Your text box area expands to show a *Voice recording* section.
3. To start recording, click the *Record* button.
4. Your recording commences and a timer starts running to measure the duration of the recording.
5. Click the *Stop* button to end the recording.
6. Once your recording is ready, click *Send voice*.
7. The voice recording forms part of your chat with the customer. You can replay your voice recording from here.
{% hint style="success" %}
Customers can also send you a voice note, which you can listen to from in Chat Desk.
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://guides.clickatell.com/chat-desk/agent-desk/chat-capabilities/voice-recordings.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.