# Send voice recordings

{% hint style="warning" %}
Not supported on the SMS channel.
{% endhint %}

As an agent, you can send and receive voice recordings while chatting with customers. 

## **Send a voice recording**

1. Select the *microphone* icon below the text box area. 

![](https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/WU2wtOoMlwpV7zAWrYih/image.png)

2. Your text box area expands to show a *Voice recording* section. 
3. To start recording, click the *Record* button. 

![](https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/2IvQ8iD0wesH4mMV5QOR/image.png)

4. Your recording commences and a timer starts running to measure the duration of the recording. 
5. Click the *Stop* button to end the recording.

![](https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/hTbmqpaieclbkucQiv0O/image.png)

6. Once your recording is ready, click *Send voice*.

![](https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/kUIUNfVdFsa9xH9NFITi/image.png)

7. The voice recording forms part of your chat with the customer. You can replay your voice recording from here. 

{% hint style="success" %}
Customers can also send you a voice note, which you can listen to from in Chat Desk. 
{% endhint %}

![](https://content.gitbook.com/content/AeMbivaErQPM4rXdM6fm/blobs/zfcBhgcokfUMCaTBw1iG/image.png)