Chat Desk User Guide

Home Broadcast Messenger Chat Flow Chat 2 Pay Clickatell AI Integrations SMS WhatsApp

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User Guides Home Broadcast Messenger Chat Flow Chat 2 Pay Clickatell AI Integrations SMS WhatsApp Release Notes FAQs Support

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💻Chat Desk Dashboard

Download transcripts

PreviousManage departments NextAccess & navigate the Agent Desk

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Supervisors can download a chat transcript as a PDF. This file contains the chat transcript by date and MSISDN (mobile number).

Download a transcript

Navigate to Dashboard -> Configure -> Download Transcript.

Enter the MSISDN and date range and click Download PDF.